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Latest updates to the Zendesk Subprocessors page

  1. Check
    5 days ago
    No Change Detected
  2. Check
    12 days ago
    Change Detected
    Summary
    Groq, Inc. is added as a sub-processor for GenAI Functionality, and Google LLC is moved to the WFM (Tymeshift) service-specific sub-processor while being removed as an infrastructure sub-processor. The changes reflect updates to data processing and hosting responsibilities within Zendesk's Sub-processor Policy.
    Difference
    2%
    Check dated 2025-12-24T14:42:46.000Z thumbnail image
  3. Check
    19 days ago
    No Change Detected
  4. Check
    26 days ago
    No Change Detected
  5. Check
    55 days ago
    Change Detected
    Summary
    Zendesk updated the Sub-processor Policy to reflect new and revised sub-processors for Contact Center and Innovation Services, and updated data hosting locations and policy effective dates.
    Difference
    3%
    Check dated 2025-11-11T03:28:29.000Z thumbnail image
  6. Check
    91 days ago
    Change Detected
    Summary
    Adds new sub-processors and capabilities (translation, analytics, Klaus QA) and updates hosting/location info; removes older references and some sub-processors. Update reflects expansion in scope and timing of policy changes.
    Difference
    63%
    Check dated 2025-10-06T08:22:54.000Z thumbnail image
  7. Check
    156 days ago
    Change Detected
    Summary
    The page has replaced Zendesk’s Region-Specific Supplemental Terms with Region-Specific Terms, indicating a potential update or clarification in the terms applicable to different regions.
    Difference
    0.1%
    Check dated 2025-08-02T20:06:19.000Z thumbnail image
  8. Check
    177 days ago
    Change Detected
    Summary
    The page now includes a mention of 'Generative AI at Zendesk', indicating a focus on this technology. However, the specific details about generative AI features in Zendesk have been removed.
    Difference
    0.4%
    Check dated 2025-07-12T11:37:14.000Z thumbnail image
  9. Check
    213 days ago
    Change Detected
    Summary
    The Sub-processor Policy has been updated to reflect changes in the applicable Sub-processors for Zendesk WFM and to clarify the status of Zendesk QA Sub-processors. Notably, Mailchimp has been removed as a Sub-processor for Zendesk WFM, and new details regarding the categorization of existing Sub-processors have been provided.
    Difference
    18%
    Check dated 2025-06-06T17:31:09.000Z thumbnail image

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