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Latest updates to the 3CX Phone System Latest Updates page

  1. Check
    yesterday
    Change Detected
    Summary
    Adds centralized permission management for the 3CX Browser and PWAs, introduces Shared Parking with department-specific music on hold, and adds an Android 5.8 Beta featuring queue management and outbound number choices. Removes entries related to turning call transcripts into AI agent knowledge, backup and recovery marketing copy, and MCP server promotions.
    Difference
    0.3%
    Check dated 2026-09-26T18:39:52.000Z thumbnail image
  2. Check
    8 days ago
    Change Detected
    Summary
    Adds a bug fix for how Call Manager builds displayName from First/Last name when quotes are present, extends push expiry from 7 to 14 days, and introduces AI-related enhancements including choosing OpenAI or xAI Grok to power 3CX AI Agents and turning transcripts into AI agent knowledge. It also adds a Backup & Recovery readiness message and a Get your instant quote CTA.
    Difference
    0.3%
    Check dated 2026-09-19T22:01:33.000Z thumbnail image
  3. Check
    15 days ago
    Change Detected
    Summary
    Adds a HELP entry and documents a number of fixes and improvements across inbound/outbound call reporting, SIP Trunk diagnostics, CRM logs, transcription models, and API integrations. It also updates navigation and related links, reflecting ongoing maintenance and feature refinements.
    Difference
    1.0%
    Check dated 2026-09-12T19:55:30.000Z thumbnail image
  4. Check
    22 days ago
    Change Detected
    Summary
    New features added include native 3CX+ Odoo CRM integration, the option to choose outbound caller ID in V20 Update 10, Programmable Extensions that allow selecting an AI provider, and the ability to choose SendGrid or Zoho as the system email provider. The log also shows removals of older AI-focused entries such as AI agent workflows and related help items.
    Difference
    0.2%
    Check dated 2026-09-05T19:14:34.000Z thumbnail image
  5. Check
    29 days ago
    Change Detected
    Summary
    New AI-related items were added to the V20 Update 10 changelog, including Department Music on Hold, 3CX MCP Server AI management, adding a Customer Service AI Agent workflow, and improved AI call summaries. Several prior AI-focused changelog entries were removed.
    Difference
    0.4%
    Check dated 2026-08-29T18:56:23.000Z thumbnail image
  6. Check
    36 days ago
    Change Detected
    Summary
    The Change Log page adds AI-focused items such as AI Agents Become Active Call Handlers with Agentic Tools, Four Ways to Use AI in 3CX Version 20, Meet the 3CX AI Customer Service Agent, Cloud vs 3CX AI Server Transcription, and the 3CX Softphone V5.8 BETA: One-Click SSO, Outbound Number Choice, while removing older AI Server entries.
    Difference
    0.2%
    Check dated 2026-08-22T16:17:22.000Z thumbnail image

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