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Latest updates to the 3CX Phone System Latest Updates page

  1. Check
    2 days ago
    Change Detected
    Summary
    New features added include native 3CX+ Odoo CRM integration, the option to choose outbound caller ID in V20 Update 10, Programmable Extensions that allow selecting an AI provider, and the ability to choose SendGrid or Zoho as the system email provider. The log also shows removals of older AI-focused entries such as AI agent workflows and related help items.
    Difference
    0.2%
    Check dated 2026-09-05T19:14:34.000Z thumbnail image
  2. Check
    9 days ago
    Change Detected
    Summary
    New AI-related items were added to the V20 Update 10 changelog, including Department Music on Hold, 3CX MCP Server AI management, adding a Customer Service AI Agent workflow, and improved AI call summaries. Several prior AI-focused changelog entries were removed.
    Difference
    0.4%
    Check dated 2026-08-29T18:56:23.000Z thumbnail image
  3. Check
    16 days ago
    Change Detected
    Summary
    The Change Log page adds AI-focused items such as AI Agents Become Active Call Handlers with Agentic Tools, Four Ways to Use AI in 3CX Version 20, Meet the 3CX AI Customer Service Agent, Cloud vs 3CX AI Server Transcription, and the 3CX Softphone V5.8 BETA: One-Click SSO, Outbound Number Choice, while removing older AI Server entries.
    Difference
    0.2%
    Check dated 2026-08-22T16:17:22.000Z thumbnail image
  4. Check
    23 days ago
    Change Detected
    Summary
    A 'Get your instant quote' call-to-action was added to the pricing area, giving visitors a direct path to obtain an immediate price quote. This new CTA clarifies how users can access pricing and may streamline the purchasing process.
    Difference
    0.1%
    Check dated 2026-08-15T12:01:00.000Z thumbnail image
  5. Check
    30 days ago
    Change Detected
    Summary
    The changelog page gains pricing and AI server content, including a Get your instant quote entry and AI Server - Speed and Response Time and AI Server Upcoming Updates sections; IP Phone Firmware Updates and Improve AI Agent Answers With Markdown (.md) Knowledge Sources were removed.
    Difference
    0.2%
    Check dated 2026-08-08T09:47:15.000Z thumbnail image
  6. Check
    37 days ago
    Change Detected
    Summary
    V20 Update 10 Alpha adds chunked OpenAI transcription, introduces new provider templates for InfraCom Communications, Infopact, voizXL and Trustteam, updates provider templates for WiC, Ahoy Telecom, Bandwidth and VoIPVoice, and adds the Snom DECT M900 template. It also improves CRM lookup and matching, AI Agent navigation, phone-template management, and admin permissions, while fixing Unicode transcription, TEL-based click-to-dial during transfers, a SRTP one-way audio issue, and misrouted no-answer/busy destinations, with auditing for recording downloads.
    Difference
    0.7%
    Check dated 2026-08-01T09:39:52.000Z thumbnail image

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