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Latest updates to the Calabrio Latest Updates page

  1. Check
    5 days ago
    Change Detected
    Summary
    The resource list now includes new items such as An Expert’s View: Could Your Contact Center Interaction Data Be Your Most Valuable AI Asset? and Executive Perspective, while items like Product Video and What is CCaaS? A Guide to CCaaS were removed, reshaping the available content on the page.
    Difference
    5%
    Check dated 2026-08-03T05:39:33.000Z thumbnail image
  2. Check
    12 days ago
    Change Detected
    Summary
    The Resources listing now includes new items such as Balancing Contact Center Chaos with Real-Time WFM, Wrap Up Bot ROI Calculator, and Verint Intelligent Virtual Assistant (IVA) ROI Calculator. It also removes existing assets like Datasheet and several deployment guides, altering what assets are accessible to visitors.
    Difference
    4%
    Check dated 2026-07-27T02:43:19.000Z thumbnail image
  3. Check
    19 days ago
    Change Detected
    Summary
    New resource items added to the Resources section include Product Video and Engage 2026 Keynotes On Demand, while existing items Guide and How to Calculate Call Center Occupancy Rate: Formula & Tips were removed; the results count also changed from 1644 to 1645.
    Difference
    2%
    Check dated 2026-07-20T02:04:41.000Z thumbnail image
  4. Check
    26 days ago
    Change Detected
    Summary
    The Resource Center catalog was refreshed with new entries such as The Top AI Use Cases in Contact Centers, The Al Reality Check, Analyst Report, Verint Adds AI Orchestration & Enhanced Intelligence, and What is CCaaS? A Guide to Contact Center as a Service. Several older guides were removed, reshaping the available materials.
    Difference
    3%
    Check dated 2026-07-13T01:32:08.000Z thumbnail image
  5. Check
    33 days ago
    Change Detected
    Summary
    Added new resources to the Resource Center listing and removed several older guides, increasing the total results from 1642 to 1644. The additions include items such as How Agentic AI Improves CX: What to Expect Before You Deploy, Real-Time Workforce Management: Stop Contact Center Service Level Risks Before They Start, How Dominion Energy Unlocks Faster CX Insights with Verint Genie Bot, and a Trust Center entry.
    Difference
    4%
    Check dated 2026-07-06T05:00:12.000Z thumbnail image
  6. Check
    47 days ago
    Change Detected
    Summary
    The Resource Center page has been redesigned and rebranded, updating the layout and navigation to improve how users browse assets. New and highlighted assets, including The State of Agent Experience 2026 and The State of Customer Experience 2026, are now surfaced with expanded search and filter options.
    Difference
    13%
    Check dated 2026-06-22T05:15:17.000Z thumbnail image

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