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Latest updates to the Calabrio Latest Updates page

  1. Check
    5 days ago
    Change Detected
    Summary
    New items were added to the Resources listing, including AI Workforce Management Takeaways for Today’s Contact Center and new ebooks and reports. Several existing items—such as a case study and an expert view article—were removed, and the total results count updated to reflect these content changes.
    Difference
    3%
    Check dated 2026-08-24T01:12:47.000Z thumbnail image
  2. Check
    12 days ago
    Change Detected
    Summary
    New items have been added to the Resource Center, including posts like 'Your AI Spend Is Up. But Your Outcomes Aren’t. Here’s Why.', 'Balancing Contact Center Chaos with Real-Time WFM', and 'The AI-Era Website: Turning Customer Intelligence into Competitive Advantage', among others, while older entries such as 'The Top AI Use Cases in Contact Centers' and 'What is CCaaS? A Guide to Contact Center as a Service' were removed.
    Difference
    4%
    Check dated 2026-08-17T01:15:07.000Z thumbnail image
  3. Check
    19 days ago
    Change Detected
    Summary
    The Resources listing has been updated with new items (e.g., Verint Adds AI Orchestration & Enhanced Intelligence; How to Calculate Call Center Occupancy Rate) expanding the catalog of guides, reports, and datasheets. Several older resources were removed, reflecting a pruning of earlier articles and calculators.
    Difference
    5%
    Check dated 2026-08-10T01:01:42.000Z thumbnail image
  4. Check
    25 days ago
    Change Detected
    Summary
    The resource list now includes new items such as An Expert’s View: Could Your Contact Center Interaction Data Be Your Most Valuable AI Asset? and Executive Perspective, while items like Product Video and What is CCaaS? A Guide to CCaaS were removed, reshaping the available content on the page.
    Difference
    5%
    Check dated 2026-08-03T05:39:33.000Z thumbnail image
  5. Check
    33 days ago
    Change Detected
    Summary
    The Resources listing now includes new items such as Balancing Contact Center Chaos with Real-Time WFM, Wrap Up Bot ROI Calculator, and Verint Intelligent Virtual Assistant (IVA) ROI Calculator. It also removes existing assets like Datasheet and several deployment guides, altering what assets are accessible to visitors.
    Difference
    4%
    Check dated 2026-07-27T02:43:19.000Z thumbnail image
  6. Check
    40 days ago
    Change Detected
    Summary
    New resource items added to the Resources section include Product Video and Engage 2026 Keynotes On Demand, while existing items Guide and How to Calculate Call Center Occupancy Rate: Formula & Tips were removed; the results count also changed from 1644 to 1645.
    Difference
    2%
    Check dated 2026-07-20T02:04:41.000Z thumbnail image

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