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Latest updates to the Calabrio Latest Updates page

  1. Check
    3 days ago
    Change Detected
    Summary
    The Resource Center now features new contact center and customer experience reports, guides, and articles in place of several previously listed resources. The displayed result total and some category counts have also changed.
    Difference
    4%
    Check dated 2026-10-05T00:25:24.000Z thumbnail image
  2. Check
    10 days ago
    Change Detected
    Summary
    New resource entries were added to the Resource Center (e.g., 'Why You Need Automation Across the Whole Interaction, From Start to Finish'; 'AI in Customer Experience: A Guide for Enterprise CX Teams'; 'Analyst Report'). Several older items were removed, updating the catalog of resources and the available filters.
    Difference
    5%
    Check dated 2026-09-28T00:25:19.000Z thumbnail image
  3. Check
    17 days ago
    Change Detected
    Summary
    Two new items were added: 'How to Improve CSAT with AI' and 'Customer Conversation Analytics: Why Conversation Data Is Your Most Valuable CX Asset'. Several items were removed, and the results count changed from 1641 to 1642, reflecting updates to the content catalog surfaced on the page.
    Difference
    3%
    Check dated 2026-09-21T00:47:36.000Z thumbnail image
  4. Check
    24 days ago
    Change Detected
    Summary
    Two new resources were added to the Resources list: '9 Contact Center Cost Reduction Strategies for 2026' and 'Your Call Center Coaching Program Is a Fire Report. It Should Be a Smoke Detector.' Several previously listed resources were removed or replaced, and the overall results count was updated to reflect a refreshed catalog.
    Difference
    3%
    Check dated 2026-09-14T01:01:02.000Z thumbnail image
  5. Check
    31 days ago
    Change Detected
    Summary
    New AI-focused resources and navigation items were added to the Resource Center, including the State of Contact Center AI 2026 teaser, a webinar, and related topics. Older items such as The State of Agent Experience 2026 and several ROI calculators were removed, changing the set of resources visible on the page.
    Difference
    5%
    Check dated 2026-09-07T00:43:34.000Z thumbnail image
  6. Check
    38 days ago
    Change Detected
    Summary
    New items have been added to the Resource Center, including CX Orchestration: How AI Is Moving Customer Experience from Cost Center to Business Outcomes and AI Reality Gap Assessment. Several existing items have been removed, such as Balancing Contact Center Chaos with Real-Time WFM and What You Missed — and the Moments that Made — Verint Engage 2026, reflecting an updated catalog of available materials.
    Difference
    5%
    Check dated 2026-08-31T02:31:30.000Z thumbnail image

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