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Latest updates to the Calabrio Latest Updates page

  1. Check
    3 days ago
    Change Detected
    Summary
    Added new webinar/video items to the Calabrio ONE Videos & Webinars hub, including 'The Missing Piece of Your WFM Strategy: Calabrio Conversation Intelligence Explained', 'WFI Ask Me Anything', and 'Premium Customer Care', with durations 49 MIN, 1 HR 0 MIN, and 47 MIN.
    Difference
    0.7%
    Check dated 2025-12-17T03:55:23.000Z thumbnail image
  2. Check
    10 days ago
    Change Detected
    Summary
    The Videos & Webinars page now displays the duration for several webinars (49 MIN, 1 HR 0 MIN, 47 MIN) alongside the content.
    Difference
    0.5%
    Check dated 2025-12-10T01:42:59.000Z thumbnail image
  3. Check
    18 days ago
    Change Detected
    Summary
    Added a new webinar title 'Nästa steg för Calabrio WFM: Workforce Intelligence' to the Videos & Webinars page. Removed several duration labels (49 MIN, 1 HR 0 MIN, 47 MIN).
    Difference
    0.8%
    Check dated 2025-12-02T17:51:26.000Z thumbnail image
  4. Check
    25 days ago
    Change Detected
    Summary
    The page now features additional content: video durations (49 MIN, 1 HR 0 MIN, 47 MIN) and a new webinar titled 'Voice of the Agent 2025 Reveal'.
    Difference
    0.8%
    Check dated 2025-11-25T14:53:30.000Z thumbnail image
  5. Check
    32 days ago
    Change Detected
    Summary
    New webinar/video topics were added: Conversation Intelligence - The Elevated State; Omnichannel QM - The Full Customer Picture; The Transcription Evolution; The Reality of Traditional Quality Management; The Evolution of Contact Center Quality Management (QM) Software. The topic 'Enhancing Customer Experience in Your Contact Center' was removed.
    Difference
    0.4%
    Check dated 2025-11-18T07:31:47.000Z thumbnail image
  6. Check
    39 days ago
    Change Detected
    Summary
    Added two new items to the Videos & Webinars page: 'Smarter Scheduling, Stronger Teams: How Pobal Transformed Their Workforce Operations' and '2025 Fall Release'.
    Difference
    0.4%
    Check dated 2025-11-11T03:36:35.000Z thumbnail image

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