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Latest updates to the Crisp Latest Updates page

  1. Check
    3 days ago
    Change Detected
    Summary
    Adds three new blog guides related to the customer journey, including 'Customer journey tracking in support: how to see the full picture before you reply', an AI-assisted guide on tracking the journey, and 'Customer service automation: how to move from deflection to autonomous resolution', each with read-time metadata (e.g., 7/30/2026 • 10 min read and 7/30/2026 • 12 min read). Removes several older guides including 'Automated ticket routing: how to get every conversation to the right agent', 'Unified customer view: how to give every support operator full context before they reply', and 'Ticket escalation done right: how to move issues up the chain without losing context'.
    Difference
    3%
    Check dated 2026-08-02T23:43:41.000Z thumbnail image
  2. Check
    10 days ago
    Change Detected
    Summary
    No additions or deletions were provided, so there are no page changes to report for this evaluation.
    Difference
    0.5%
    Check dated 2026-07-26T15:33:38.000Z thumbnail image
  3. Check
    18 days ago
    Change Detected
    Summary
    Cookie consent UI elements and policy text were added, and several older blog posts were removed while previews for newer guides such as Automated ticket routing and Unified customer view were added to reflect updated content.
    Difference
    5%
    Check dated 2026-07-19T09:54:04.000Z thumbnail image
  4. Check
    25 days ago
    Change Detected
    Summary
    Two new long-form articles about building and using AI agents were added to the blog listing, expanding resources for readers. Several older onboarding and product-update posts were removed from the listing.
    Difference
    4%
    Check dated 2026-07-12T07:44:03.000Z thumbnail image
  5. Check
    32 days ago
    Change Detected
    Summary
    The September 2023 Crisp Product Update post introduces several new features, such as a beta bot builder, AI-driven article suggestions, plugin-based email templates, public WhatsApp Business API access, and expanded import support from other providers, plus a download option for files. It also outlines bug fixes and improvements and teases upcoming releases.
    Difference
    0.5%
    Check dated 2026-07-05T04:33:43.000Z thumbnail image
  6. Check
    46 days ago
    Change Detected
    Summary
    A new May 2026 Product Update post with teaser text and author/date was added, and an Antoine Goret article on AI Tools for HR and Customer Support Onboarding was removed along with its description.
    Difference
    4%
    Check dated 2026-06-20T21:26:07.000Z thumbnail image

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