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Latest updates to the Customer.io Latest Updates page

  1. Check
    5 days ago
    Change Detected
    Summary
    Release introduces a central notification inbox for messages on your website or app. Messages are delivered as JSON payloads that you can render to match your brand, and you’ll build and manage the inbox yourself using inbox methods.
    Difference
    0.6%
    Check dated 2026-02-25T09:11:50.000Z thumbnail image
  2. Check
    13 days ago
    Change Detected
    Summary
    WhatsApp messaging is now supported natively in Customer.io, using templates created in your Facebook/WhatsApp Business Account to send messages. Previously, sending WhatsApp messages required a third-party provider.
    Difference
    4%
    Check dated 2026-02-18T07:29:32.000Z thumbnail image
  3. Check
    20 days ago
    No Change Detected
  4. Check
    27 days ago
    Change Detected
    Difference
    0.7%
    Check dated 2026-02-04T04:43:21.000Z thumbnail image
  5. Check
    34 days ago
    Change Detected
    Summary
    The January 21–26, 2026 release notes announce Design Studio enhancements such as saving and editing components from the visual editor, creating reusable custom components, and bulk editing across components. They also add journey attributes for storing collection data in workflows, enhance webhook reuse, and introduce image optimization in Design Studio, along with support for forms with text inputs.
    Difference
    3%
    Check dated 2026-01-28T02:54:45.000Z thumbnail image
  6. Check
    41 days ago
    Change Detected
    Summary
    New webhook configurations enable admin-only setup and pre-configured access with hidden credentials, along with centralized updates and easier scaling. Design Studio gains multi-component editing and AI-generated subject lines, while legacy Segment/webhook references are removed.
    Difference
    4%
    Check dated 2026-01-21T00:42:28.000Z thumbnail image
  7. Check
    62 days ago
    Change Detected
    Summary
    Introduces Wait Until to hold journeys until object or relationship conditions are true, enabling time-based automation for orders, subscriptions, and appointments. The release also covers provisioning an account on activation and sending reminders based on important dates and times (for example, appointment.starts_at or order status).
    Difference
    1.0%
    Check dated 2025-12-30T22:51:33.000Z thumbnail image

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