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Latest updates to the Five9 Latest Updates page

  1. Check
    6 days ago
    Change Detected
    Summary
    Lead ownership for preview dialing campaigns was added, enabling assignment of leads to specific agents for more personalized outreach; Gmail OAuth2 authentication and macOS 27 Golden Gate compatibility were introduced to improve security and platform support, and the Rescheduler now uses the Contacts API to update the last attempted contact for better compliance logging. Some legacy call-attached variable features for NetSuite and Zendesk were removed.
    Difference
    0.2%
    Check dated 2026-10-01T14:24:13.000Z thumbnail image
  2. Check
    13 days ago
    Change Detected
    Summary
    Release notes document updates across multiple Five9 products (CRM Integrations, ACM, Agent Desktop, Workspace, etc.), including fixes to metrics attribution (Call Answered) and enhancements to agent transcripts visibility and data handling. The entries reflect ongoing maintenance and feature improvements across the product suite.
    Difference
    0.4%
    Check dated 2026-09-24T18:22:00.000Z thumbnail image
  3. Check
    20 days ago
    Change Detected
    Summary
    New release notes entries describe multiple feature enhancements across Email search, outbound suppression, and 10DLC registration, plus IVA Studio improvements. These updates reflect substantive product capabilities added in September 2026.
    Difference
    0.1%
    Check dated 2026-09-17T22:13:20.000Z thumbnail image
  4. Check
    27 days ago
    Change Detected
    Summary
    Release notes on Sep 10, 2026 introduce the ability to download results from predefined views and include various module enhancements across CRM, ACM, and reporting.
    Difference
    0.1%
    Check dated 2026-09-10T22:37:02.000Z thumbnail image
  5. Check
    34 days ago
    Change Detected
    Summary
    This release deprecates the Enable Campaign option in the left sidebar and moves routing control to the Assistant creation page, introducing Agent Assist-enabled assistants with syncing to the Media Stream page. It also delivers several admin/UI and integration enhancements (e.g., multi-skill activation, extra ringable device, email performance improvements, and Salesforce Fusion updates) to simplify configuration and improve agent workflows.
    Difference
    0.5%
    Check dated 2026-09-03T20:20:24.000Z thumbnail image
  6. Check
    41 days ago
    Change Detected
    Summary
    The release notes page has been updated with new entries dated Aug 27, 2026 across ACM, IVA Studio, Aceyus VUE, Administrator Console, and other components, documenting enhancements and fixes; the previously listed Aug 20, 2026 entry has been removed.
    Difference
    0.5%
    Check dated 2026-08-27T18:59:26.000Z thumbnail image

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