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Latest updates to the Five9 Latest Updates page

  1. Check
    yesterday
    Change Detected
    Summary
    The release notes page has been updated with new entries dated Aug 27, 2026 across ACM, IVA Studio, Aceyus VUE, Administrator Console, and other components, documenting enhancements and fixes; the previously listed Aug 20, 2026 entry has been removed.
    Difference
    0.5%
    Check dated 2026-08-27T18:59:26.000Z thumbnail image
  2. Check
    8 days ago
    Change Detected
    Summary
    Five9 release notes introduce a new Five9 Open CTI Admin permission set for the Salesforce adapter and outline a wide range of improvements and enhancements across ACM, CRM integrations, and VUE. The changes cover admin/configuration enhancements, data handling improvements, and multiple bug fixes that impact reporting, time zone handling, and overall platform behavior.
    Difference
    1%
    Check dated 2026-08-20T20:36:38.000Z thumbnail image
  3. Check
    15 days ago
    Change Detected
    Summary
    Pindrop integration is now available in Canada, expanding fraud detection capabilities for Canadian customers through Five9 Telco with Pindrop services. Documentation cleanup removes certain search-related entries and filters from the UI.
    Difference
    0.0%
    Check dated 2026-08-13T21:37:00.000Z thumbnail image
  4. Check
    22 days ago
    Change Detected
    Summary
    Adds release notes documenting Zendesk presence synchronization and federated routing enhancements for the Five9 Zendesk adapter, including automatic propagation of agent status and cross-platform status changes. Also notes related admin guidance and CRM references, and removes the prior Jul 30, 2026 entry from the notes.
    Difference
    0.2%
    Check dated 2026-08-06T19:50:50.000Z thumbnail image
  5. Check
    29 days ago
    Change Detected
    Summary
    New release notes entries describe security/audit trail updates (coaching and logout tracking) and Admin Console enhancements, along with a broad set of feature improvements across multiple Five9 products. Together these changes reflect governance, admin workflow improvements, and broader product updates.
    Difference
    0.2%
    Check dated 2026-07-30T17:47:03.000Z thumbnail image
  6. Check
    36 days ago
    Change Detected
    Summary
    Adds a July 22, 2026 release notes entry set covering various product areas (VUE, Verint, ACM, Salesforce integration, admin console, and new features such as WhatsApp Messaging), along with numerous feature enhancements, bug fixes, and configuration updates across multiple Five9 products.
    Difference
    1%
    Check dated 2026-07-23T11:40:59.000Z thumbnail image

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