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Latest updates to the Five9 Latest Updates page

  1. Check
    7 days ago
    Change Detected
    Summary
    Release notes on Sep 10, 2026 introduce the ability to download results from predefined views and include various module enhancements across CRM, ACM, and reporting.
    Difference
    0.1%
    Check dated 2026-09-10T22:37:02.000Z thumbnail image
  2. Check
    14 days ago
    Change Detected
    Summary
    This release deprecates the Enable Campaign option in the left sidebar and moves routing control to the Assistant creation page, introducing Agent Assist-enabled assistants with syncing to the Media Stream page. It also delivers several admin/UI and integration enhancements (e.g., multi-skill activation, extra ringable device, email performance improvements, and Salesforce Fusion updates) to simplify configuration and improve agent workflows.
    Difference
    0.5%
    Check dated 2026-09-03T20:20:24.000Z thumbnail image
  3. Check
    21 days ago
    Change Detected
    Summary
    The release notes page has been updated with new entries dated Aug 27, 2026 across ACM, IVA Studio, Aceyus VUE, Administrator Console, and other components, documenting enhancements and fixes; the previously listed Aug 20, 2026 entry has been removed.
    Difference
    0.5%
    Check dated 2026-08-27T18:59:26.000Z thumbnail image
  4. Check
    28 days ago
    Change Detected
    Summary
    Five9 release notes introduce a new Five9 Open CTI Admin permission set for the Salesforce adapter and outline a wide range of improvements and enhancements across ACM, CRM integrations, and VUE. The changes cover admin/configuration enhancements, data handling improvements, and multiple bug fixes that impact reporting, time zone handling, and overall platform behavior.
    Difference
    1%
    Check dated 2026-08-20T20:36:38.000Z thumbnail image
  5. Check
    35 days ago
    Change Detected
    Summary
    Pindrop integration is now available in Canada, expanding fraud detection capabilities for Canadian customers through Five9 Telco with Pindrop services. Documentation cleanup removes certain search-related entries and filters from the UI.
    Difference
    0.0%
    Check dated 2026-08-13T21:37:00.000Z thumbnail image
  6. Check
    42 days ago
    Change Detected
    Summary
    Adds release notes documenting Zendesk presence synchronization and federated routing enhancements for the Five9 Zendesk adapter, including automatic propagation of agent status and cross-platform status changes. Also notes related admin guidance and CRM references, and removes the prior Jul 30, 2026 entry from the notes.
    Difference
    0.2%
    Check dated 2026-08-06T19:50:50.000Z thumbnail image

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