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Latest updates to the Five9 Latest Updates page

  1. Check
    6 days ago
    Change Detected
    Summary
    New release notes announce editable system-variable descriptions in Admin Console, updated Retain PCB behavior for callback cadence, and security, configuration, screen-pop, transfer, and notification improvements for Microsoft Dynamics adapters. The publication now includes updates through October 21, 2026.
    Difference
    0.1%
    Check dated 2026-10-22T07:59:26.000Z thumbnail image
  2. Check
    13 days ago
    Change Detected
    Summary
    The release notes now describe October 2026 product updates, including improved voice support in Horizon VDI, expanded time-zone options, and changes to call handling, Admin Console navigation, and reporting. They also clarify or correct several existing release-note details.
    Difference
    0.2%
    Check dated 2026-10-15T11:21:14.000Z thumbnail image
  3. Check
    19 days ago
    Change Detected
    Summary
    The release notes add October 2026 updates, including an embedded Epic call-control widget, Voice Insights PRO dashboards, and improvements to Salesforce integrations, campaign management, and evaluation workflows. They also document collapsible Admin Console navigation and a change to the page’s last-updated date.
    Difference
    0.2%
    Check dated 2026-10-08T13:16:06.000Z thumbnail image
  4. Check
    26 days ago
    Change Detected
    Summary
    Lead ownership for preview dialing campaigns was added, enabling assignment of leads to specific agents for more personalized outreach; Gmail OAuth2 authentication and macOS 27 Golden Gate compatibility were introduced to improve security and platform support, and the Rescheduler now uses the Contacts API to update the last attempted contact for better compliance logging. Some legacy call-attached variable features for NetSuite and Zendesk were removed.
    Difference
    0.2%
    Check dated 2026-10-01T14:24:13.000Z thumbnail image
  5. Check
    33 days ago
    Change Detected
    Summary
    Release notes document updates across multiple Five9 products (CRM Integrations, ACM, Agent Desktop, Workspace, etc.), including fixes to metrics attribution (Call Answered) and enhancements to agent transcripts visibility and data handling. The entries reflect ongoing maintenance and feature improvements across the product suite.
    Difference
    0.4%
    Check dated 2026-09-24T18:22:00.000Z thumbnail image
  6. Check
    40 days ago
    Change Detected
    Summary
    New release notes entries describe multiple feature enhancements across Email search, outbound suppression, and 10DLC registration, plus IVA Studio improvements. These updates reflect substantive product capabilities added in September 2026.
    Difference
    0.1%
    Check dated 2026-09-17T22:13:20.000Z thumbnail image

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