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Latest updates to the Freshworks Subprocessors page

  1. Check
    5 days ago
    Change Detected
    Summary
    The sub-processors list was updated to add Microsoft Corporation (Cosmos Database) as Cosmos Data to process customer activity events for near real-time dashboards, effective June 30, 2026, across US, EU, AUS, and IND regions. Several existing sub-processors were removed (e.g., FireHydrant, Zendesk, Salesforce, Intercom, Bugsnag, Datadog, Segment, Pusher, PostHog, and others), reflecting a roster refresh of third-party data processors.
    Difference
    4%
    Check dated 2026-08-09T08:54:02.000Z thumbnail image
  2. Check
    12 days ago
    Change Detected
    Summary
    No additions or deletions were supplied, so there is nothing new to interpret about changes on this page. The existing sub-processor information remains the reference content.
    Difference
    0.2%
    Check dated 2026-08-01T23:11:16.000Z thumbnail image
  3. Check
    19 days ago
    No Change Detected
  4. Check
    26 days ago
    Change Detected
    Summary
    Header navigation CTAs on the privacy sub-processor page were updated: 'Demo', 'Try it free', 'Contact Us', and 'or' were removed, and new prompts 'Start for free', 'Get a demo', and 'Contact us' were added. The update changes how users initiate onboarding or contact from this page.
    Difference
    5%
    Check dated 2026-07-18T16:58:54.000Z thumbnail image
  5. Check
    90 days ago
    Change Detected
    Summary
    AI Platform was added to the navigation and AI was removed. This reflects a reorganization of AI-related topics in the site header to better group related services.
    Difference
    0.1%
    Check dated 2026-05-15T13:51:19.000Z thumbnail image
  6. Check
    119 days ago
    Change Detected
    Summary
    AI was added to the sub-processors list. Platform was removed from the sub-processors list.
    Difference
    0.2%
    Check dated 2026-04-16T21:36:37.000Z thumbnail image
  7. Check
    133 days ago
    Change Detected
    Summary
    Expanded the sub-processor roster with numerous new vendors and services (e.g., FireHydrant, Zendesk, Salesforce, Intercom, Snipply/Velt.dev, AssemblyAI, Recall.ai, Stripe, Segment, Pusher, Posthog, Honeycomb, Datadog, Bugsnag, Google Cloud/Vertex, Cloudflare, etc.) and updated regional/governance details, with older entries and phrasing removed.
    Difference
    8%
    Check dated 2026-04-02T14:55:52.000Z thumbnail image

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