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Latest updates to the Hiver Subprocessors page

  1. Check
    3 days ago
    Change Detected
    Summary
    The page adds 'The agentic customer service platform' and 'Hiver Trust Portal'. It also removes the line 'Everything you need to handle complex customer operations', updating the messaging on the Third Party Subprocessors page.
    Difference
    0.3%
    Check dated 2026-08-08T16:57:14.000Z thumbnail image
  2. Check
    10 days ago
    Change Detected
    Summary
    The Subprocessors page adds four vendors—AI Help Center, DragApp, Gmelius, and Missive—and removes AI Knowledge Builder, updating the disclosure of who may process data for Hiver services.
    Difference
    0.6%
    Check dated 2026-08-01T13:34:57.000Z thumbnail image
  3. Check
    17 days ago
    Change Detected
    Summary
    The navigation/menu on the Third Party Subprocessors page was updated to include new sections such as Omnichannel, Analytics, AI Platform, AI Agents, AI Copilot, AI QA, AI Insights, AI Knowledge Builder, All customer stories, Studio, All resources, and Talk to us. It also removes several existing items including Pricing, Demo-related links, Help center, and other marketing/resources entries.
    Difference
    7%
    Check dated 2026-07-25T08:30:18.000Z thumbnail image
  4. Check
    24 days ago
    Change Detected
    Summary
    Outlook Shared Inbox has been added to the list of subprocessors, updating the external services involved in data processing for Hiver. This reflects an expansion of third-party integrations listed on the page.
    Difference
    0.1%
    Check dated 2026-07-18T02:23:08.000Z thumbnail image
  5. Check
    31 days ago
    Change Detected
    Summary
    Twilio's entry is updated to 'Twilio Inc.' and the generic 'Twilio' entry is removed. Hiver AI is removed from the subprocessors list.
    Difference
    0.2%
    Check dated 2026-07-10T23:06:34.000Z thumbnail image
  6. Check
    38 days ago
    Change Detected
    Summary
    Google Groups has been added to the Third Party Subprocessors list. This addition indicates that Google Groups will be included among the entities that may access or process Hiver's Service Data.
    Difference
    0.1%
    Check dated 2026-07-03T21:57:52.000Z thumbnail image

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