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Latest updates to the Intercom Latest Updates page

  1. Check
    6 days ago
    Change Detected
    Summary
    Intercom’s changelog now features updates for saving Inbox searches as Views, analyzing macro usage, routing calls by skill, Pro Workforce Management, searching Messenger conversations, dictating Inbox replies, and automatically matching SMS numbers to brands. Earlier announcements about user merging, tooltips, reporting, call diagnostics, conversation visibility, ticket macros, and code snippets no longer appear in the listing.
    Difference
    37%
    Check dated 2026-10-19T21:46:58.000Z thumbnail image
  2. Check
    13 days ago
    Change Detected
    Summary
    The changelog now includes updates for managing shared macros, using fill-in fields in macros, and changing Shopify replacement-order addresses, along with other recent product releases. Older data-connector and Inbox export announcements have rolled off the listing.
    Difference
    34%
    Check dated 2026-10-13T04:41:42.000Z thumbnail image
  3. Check
    21 days ago
    No Change Detected
  4. Check
    27 days ago
    Change Detected
    Summary
    These changes introduce several new features and enhancements across Intercom’s product updates, including merging duplicate user profiles from conversations, adjustable tooltip sizes for accessibility, and a new custom metrics system for building tailored reports. They also expand reporting options, data connectors, and export capabilities to capture saved views as snapshots.
    Difference
    28%
    Check dated 2026-09-28T22:20:34.000Z thumbnail image
  5. Check
    34 days ago
    Change Detected
    Summary
    Adds multiple new product features across Inbox, Conversations, and Data Connectors, including specific reasons for outbound call failures, avatars on conversation rows, macro support during ticket creation, and enhanced code rendering. Also introduces Snowflake data access, improved data connector health tracking, and more reliable activation for complex Series, while removing legacy translation webhook topics and some back-office settings.
    Difference
    27%
    Check dated 2026-09-21T22:28:51.000Z thumbnail image
  6. Check
    42 days ago
    Change Detected
    Summary
    The update introduces a wide range of new capabilities, such as ready-to-install data connector templates, a Snowflake MCP connector, CSV exports of saved Inbox Views, and enhanced ticket lifecycle reporting with translation webhooks, plus new unsnooze controls and data export options. It also notes the removal of existing integrations (notably the HubSpot connector) and related capability adjustments that affect available workflows and connectivity.
    Difference
    29%
    Check dated 2026-09-14T19:28:07.000Z thumbnail image
  7. Check
    49 days ago
    Change Detected
    Summary
    The page introduces multiple new product updates and enhancements, including scheduled exports of teammates and activity logs to external storage and new translation-related webhook topics. It also highlights improvements to complex Series activation, unsnooze controls, and the real-time Phone dashboard.
    Difference
    16%
    Check dated 2026-09-07T17:57:59.000Z thumbnail image

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