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Latest updates to the Intercom Latest Updates page
- Check2 days agoChange DetectedNew features include the ability to create multiple custom Submitted ticket states for better alignment with business processes and an AI Agent, Fin, that can now communicate in a preferred tone of voice, offering various styles and lengths of responses.SummaryDifference32%
- Check10 days agoChange DetectedThe Help Desk now supports Teams Mentions, allowing users to notify entire teams in notes by typing '@', while the ability to customize ticket states has been removed.SummaryDifference31%
- Check17 days agoNo Change Detected
- Check24 days agoChange DetectedNew features include the Holistic Overview Report for enhanced support performance monitoring and the addition of ticket state metrics for deeper analysis, while previous changes regarding Custom Data Attributes creation and report organization have been removed.SummaryDifference47%
- Check32 days agoChange DetectedA new Jam.dev Starter Pack has been added, offering a collection of free and discounted tools for startups, including resources for building AI-powered features, while a customization feature for Help Desk Inboxes has been removed.SummaryDifference21%
- Check39 days agoChange DetectedA new feature update has been added to the Reporting section, allowing users to track content performance related to AI resolutions, while a previous support feature for setting up backup workflows when resolution limits are reached has been removed.SummaryDifference26%
- Check46 days agoChange DetectedFin AI Agent is now available in Europe and Australia, enhancing data privacy for European customers, while audience targeting features have been introduced for Fin AI Copilot to improve content delivery.SummaryDifference48%
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