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Latest updates to the Intercom Latest Updates page

  1. Check
    6 days ago
    Change Detected
    Summary
    New product updates add the ability to reset a teammate's avatar directly from the photo editor and enable in Inbox handling of Shopify refunds, gift cards, and replacements. The page also includes the addition of the Intercom Changelog header and notes the removal of several older ticket-form and cross-channel features.
    Difference
    10%
    Check dated 2026-06-21T08:42:56.000Z thumbnail image
  2. Check
    13 days ago
    Change Detected
    Summary
    The changelog introduces a wave of new features and improvements across Messenger (live queue positions), SLA settings, Messenger security controls, Fin email follow-ups and spam handling, channel-specific guidance, the Banners API, multi-participant email controls, and cross-channel ticket forms. It also notes the removal of the role-based sidebar templates feature as part of ongoing product cleanup.
    Difference
    41%
    Check dated 2026-06-14T06:18:39.000Z thumbnail image
  3. Check
    20 days ago
    Change Detected
    Summary
    Intercom's changelog lists multiple new features across Fin AI Agent and Helpdesk, such as role-based inbox layouts, pre-call data collection, live call quality indicators, bulk exports, availability filtering, timezone-aware timestamps, emoji reactions to admin notes, phone SLAs, and coaching during live calls, plus CSAT visibility controls. It also notes deletions including WhatsApp voice note replies from the Inbox.
    Difference
    32%
    Check dated 2026-06-07T02:05:41.000Z thumbnail image
  4. Check
    28 days ago
    Change Detected
    Summary
    New features include applying SLAs to inbound phone calls, live coaching tools for supervisors during calls, CSAT visibility controls in the inbox, and the ability to record and send WhatsApp voice notes. The update also introduces data connector improvements and new macro actions, while removing several legacy macro actions and ticket-state options from the list.
    Difference
    16%
    Check dated 2026-05-30T20:19:06.000Z thumbnail image
  5. Check
    42 days ago
    Change Detected
    Summary
    Adds WhatsApp voice note replies from the Intercom inbox, including recording, preview, native delivery, and automatic transcription for search and AI context. Removes CSAT tracking for outbound calls, altering how outbound call quality is measured.
    Difference
    5%
    Check dated 2026-05-16T09:38:44.000Z thumbnail image
  6. Check
    49 days ago
    Change Detected
    Summary
    New capabilities across Fin AI Agent and Helpdesk include Shopify-powered shopping assistance, product recommendations, and enhanced conversation handling, plus updated AAHT metrics and a new events API. Data Connectors receive a redesigned setup experience with security, monitoring, versioning, and API access, and Inbox gains macro enhancements, ticket-state controls, and image zoom for conversations.
    Difference
    34%
    Check dated 2026-05-09T03:20:10.000Z thumbnail image

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