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Latest updates to the Intercom Latest Updates page

  1. Check
    2 days ago
    Change Detected
    Summary
    New features include the ability to create multiple custom Submitted ticket states for better alignment with business processes and an AI Agent, Fin, that can now communicate in a preferred tone of voice, offering various styles and lengths of responses.
    Difference
    32%
    Check dated 2024-11-01T11:26:14.000Z thumbnail image
  2. Check
    10 days ago
    Change Detected
    Summary
    The Help Desk now supports Teams Mentions, allowing users to notify entire teams in notes by typing '@', while the ability to customize ticket states has been removed.
    Difference
    31%
    Check dated 2024-10-25T01:16:31.000Z thumbnail image
  3. Check
    17 days ago
    No Change Detected
  4. Check
    24 days ago
    Change Detected
    Summary
    New features include the Holistic Overview Report for enhanced support performance monitoring and the addition of ticket state metrics for deeper analysis, while previous changes regarding Custom Data Attributes creation and report organization have been removed.
    Difference
    47%
    Check dated 2024-10-10T14:39:03.000Z thumbnail image
  5. Check
    32 days ago
    Change Detected
    Summary
    A new Jam.dev Starter Pack has been added, offering a collection of free and discounted tools for startups, including resources for building AI-powered features, while a customization feature for Help Desk Inboxes has been removed.
    Difference
    21%
    Check dated 2024-10-03T05:18:35.000Z thumbnail image
  6. Check
    39 days ago
    Change Detected
    Summary
    A new feature update has been added to the Reporting section, allowing users to track content performance related to AI resolutions, while a previous support feature for setting up backup workflows when resolution limits are reached has been removed.
    Difference
    26%
    Check dated 2024-09-25T22:55:27.000Z thumbnail image
  7. Check
    46 days ago
    Change Detected
    Summary
    Fin AI Agent is now available in Europe and Australia, enhancing data privacy for European customers, while audience targeting features have been introduced for Fin AI Copilot to improve content delivery.
    Difference
    48%
    Check dated 2024-09-18T16:58:41.000Z thumbnail image

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