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Latest updates to the Intercom Latest Updates page

  1. Check
    3 days ago
    Change Detected
    Summary
    New features include editing internal notes, workflow version history with rollback, and default outbound numbers for calls and callbacks, plus Discord integration and updates to Round Robin and ticket handling. Additional changes cover redacting sensitive data, new reporting options, and various Inbox, Apps, and Security enhancements.
    Difference
    26%
    Check dated 2026-03-26T21:49:30.000Z thumbnail image
  2. Check
    10 days ago
    Change Detected
    Summary
    New ticket-management features include changing a ticket's type after creation, marking attributes as required to close, and automatic redaction of sensitive data, along with reporting and data-connectors improvements and portal visibility enhancements. Additionally, some earlier features like AI-generated Messenger titles and per-inbox capacity limits have been removed.
    Difference
    10%
    Check dated 2026-03-19T19:07:24.000Z thumbnail image
  3. Check
    17 days ago
    Change Detected
    Summary
    Incoming messages are automatically scanned and redacted before storage, so sensitive data never reaches your database. Built-in rules cover credit card numbers (last 4 digits preserved) and SSNs (fully masked) with up to 10 custom regex rules; redaction applies across Web Messenger, mobile SDKs, inbound email, and call transcripts and is irreversible.
    Difference
    6%
    Check dated 2026-03-12T14:34:58.000Z thumbnail image
  4. Check
    24 days ago
    Change Detected
    Summary
    Added the ability to schedule and share Intercom reports externally with public links and automated email snapshots. Slack support for side conversations was removed.
    Difference
    6%
    Check dated 2026-03-05T10:44:58.000Z thumbnail image
  5. Check
    32 days ago
    Change Detected
    Summary
    February 2026 updates include duplicate and searchable Inbox views, 11 new call metrics in reporting, smarter 'don’t escalate' routing, image attachments in Messenger, per-inbox capacity limits, AI-generated Messenger titles, OTP verification in Workflows, Slack side conversations, and automated inbox assignments during teammate invites.
    Difference
    33%
    Check dated 2026-02-26T09:24:29.000Z thumbnail image
  6. Check
    96 days ago
    Change Detected
    Summary
    New at Intercom highlights updates such as expanded CX Score signals with transparent reasons, a more natural Fin AI tone, and new visibility controls for teammates. It also introduces a centralized Fin Content page for knowledge management and enhanced change visibility and external reporting.
    Difference
    0.2%
    Check dated 2025-12-23T20:48:12.000Z thumbnail image

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