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Latest updates to the Intercom Latest Updates page

  1. Check
    4 days ago
    Change Detected
    Summary
    Intercom adds Telegram as a supported channel and enables bulk actions on conversations; tickets can be pre-filled from conversations and matched attributes. Other improvements include Fin workflow enhancements with external wait and automatic escalation, a modern Help Center, Chili Piper meeting bookings, Messenger voice transcription, new snoozed-conversation reporting, verified caller IDs, and expanded phone and reporting capabilities.
    Difference
    30%
    Check dated 2026-08-03T07:55:10.000Z thumbnail image
  2. Check
    11 days ago
    Change Detected
    Summary
    The release introduces several product updates across Fin, Help Center, Messenger, and reporting, including Fin pausing for external systems with automatic escalation, a redesigned Modern Help Center, Chili Piper integration for Fin for Sales, Messenger voice transcription, snoozed-conversation metrics in Custom Reports, verified caller IDs for outbound calls, new phone-call metrics in reporting, extended wrap-up time for chat and email, multi-country SMS numbers, and per-teammate office hours in Reporting.
    Difference
    31%
    Check dated 2026-07-27T06:17:41.000Z thumbnail image
  3. Check
    18 days ago
    Change Detected
    Summary
    The Intercom Changelog has been updated with several feature enhancements across reporting, messaging, and inbox management, including new call metrics in Custom Reports, extended wrap-up time for chat and email, multi-country SMS from specific numbers, per-teammate office hours in reporting, and smarter workload balancing and portal search; it also notes the removal of the Zapier MCP Connector.
    Difference
    31%
    Check dated 2026-07-20T01:50:20.000Z thumbnail image
  4. Check
    25 days ago
    Change Detected
    Summary
    The Intercom changelog now features multiple major feature additions across Fin for Sales, data connectors, automation, and multilingual support, alongside removals of earlier capabilities, illustrating expanded integrations and workflow improvements.
    Difference
    30%
    Check dated 2026-07-12T19:21:09.000Z thumbnail image
  5. Check
    32 days ago
    Change Detected
    Summary
    Adds phone-based workflow triggers, post-call automation, in-place SLA editing, five-level conversation priority, and a new Conversations view in the Customer Portal, plus HubSpot Meetings integration and OTP-based phone verification for sensitive calls. It also removes outbound voicemail detection and related notification features.
    Difference
    34%
    Check dated 2026-07-05T14:25:31.000Z thumbnail image
  6. Check
    40 days ago
    Change Detected
    Summary
    Intercom's changelog documents a broad set of feature updates across Inbox, Phone, Help Center/Fin, and Apps, including organizing macros into folders, outbound voicemail detection, consent-based recording, expanded language support, and in-app Shopify refunds. It also adds avatar management, live queue position in Messenger, SLA enhancements, and more granular attachment controls with a new banners API, while removing legacy items like the Spam view and email preview tests.
    Difference
    35%
    Check dated 2026-06-28T08:36:06.000Z thumbnail image

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