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Latest updates to the Intercom Latest Updates page

  1. Check
    4 days ago
    No Change Detected
  2. Check
    12 days ago
    No Change Detected
  3. Check
    19 days ago
    No Change Detected
  4. Check
    26 days ago
    No Change Detected
  5. Check
    33 days ago
    Change Detected
    Summary
    A new feature for Fin AI Agent has been introduced, enabling real-time translation of support content to match customer languages without prior localization efforts, while the audience targeting and past conversation attribute matching for Fin AI Copilot has been removed.
    Difference
    23%
    Check dated 2024-11-30T16:21:18.000Z thumbnail image
  6. Check
    48 days ago
    Change Detected
    Summary
    The new feature allows users to share Custom Reports with specific teammates and control access, while the previous feature enabling comparison of multiple metrics in a single chart has been removed.
    Difference
    19%
    Check dated 2024-11-16T00:48:41.000Z thumbnail image
  7. Check
    62 days ago
    Change Detected
    Summary
    New features include the ability to create multiple custom Submitted ticket states for better alignment with business processes and an AI Agent, Fin, that can now communicate in a preferred tone of voice, offering various styles and lengths of responses.
    Difference
    32%
    Check dated 2024-11-01T11:26:14.000Z thumbnail image
  8. Check
    70 days ago
    Change Detected
    Summary
    The Help Desk now supports Teams Mentions, allowing users to notify entire teams in notes by typing '@', while the ability to customize ticket states has been removed.
    Difference
    31%
    Check dated 2024-10-25T01:16:31.000Z thumbnail image
  9. Check
    84 days ago
    Change Detected
    Summary
    New features include the Holistic Overview Report for enhanced support performance monitoring and the addition of ticket state metrics for deeper analysis, while previous changes regarding Custom Data Attributes creation and report organization have been removed.
    Difference
    47%
    Check dated 2024-10-10T14:39:03.000Z thumbnail image
  10. Check
    92 days ago
    Change Detected
    Summary
    A new Jam.dev Starter Pack has been added, offering a collection of free and discounted tools for startups, including resources for building AI-powered features, while a customization feature for Help Desk Inboxes has been removed.
    Difference
    21%
    Check dated 2024-10-03T05:18:35.000Z thumbnail image

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