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Latest updates to the Intercom Latest Updates page

  1. Check
    6 days ago
    No Change Detected
  2. Check
    13 days ago
    Change Detected
    Summary
    Adds WhatsApp voice note replies from the Intercom inbox, including recording, preview, native delivery, and automatic transcription for search and AI context. Removes CSAT tracking for outbound calls, altering how outbound call quality is measured.
    Difference
    5%
    Check dated 2026-05-16T09:38:44.000Z thumbnail image
  3. Check
    21 days ago
    Change Detected
    Summary
    New capabilities across Fin AI Agent and Helpdesk include Shopify-powered shopping assistance, product recommendations, and enhanced conversation handling, plus updated AAHT metrics and a new events API. Data Connectors receive a redesigned setup experience with security, monitoring, versioning, and API access, and Inbox gains macro enhancements, ticket-state controls, and image zoom for conversations.
    Difference
    34%
    Check dated 2026-05-09T03:20:10.000Z thumbnail image
  4. Check
    28 days ago
    Change Detected
    Summary
    The changelog now documents new product updates across data export options, version history, content syncing via proxies, image zoom in conversations, new macro actions, and upfront ticket state selection when converting a conversation to a ticket. Additionally, older onboarding and draft-preservation notes were removed as part of a cleanup of the changelog content.
    Difference
    5%
    Check dated 2026-05-01T21:59:23.000Z thumbnail image
  5. Check
    35 days ago
    Change Detected
    Summary
    ## New at Intercom updates Intercom adds multiple new Inbox and Fin features, including built-in version history for Fin Guidance rules, selectable proxy regions for website content syncing, and richer conversation tooling like zoomable shared images. It also expands workflow and customer support capabilities with new macro actions and ticket-state controls, adds CSAT collection for outbound calls, introduces Fin’s end-to-end inbound sales engagement, supports brand-assigned phone numbers, and lets teams configure separate reply/reopen windows for tickets vs. conversations.
    Difference
    32%
    Check dated 2026-04-24T17:06:56.000Z thumbnail image
  6. Check
    42 days ago
    Change Detected
    Summary
    Adds draft preservation across reply and note panes; introduces ticket time-to-resolve metrics (office hours and team office hours); enables rating translation quality in the Inbox; enables exporting side conversations with timestamps; adds SLA-based sorting and editable internal notes. Removes the Discord integration and related capabilities.
    Difference
    27%
    Check dated 2026-04-17T13:42:30.000Z thumbnail image
  7. Check
    49 days ago
    Change Detected
    Summary
    Side conversations now update in real time and can be exported with all messages and timestamps. Email notifications for side conversations link directly to the parent conversation with the side conversation panel open, making it easier to locate the right thread.
    Difference
    12%
    Check dated 2026-04-10T08:49:49.000Z thumbnail image

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