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Latest updates to the Intercom Latest Updates page

  1. Check
    7 days ago
    Change Detected
    Summary
    The changelog now documents new product updates across data export options, version history, content syncing via proxies, image zoom in conversations, new macro actions, and upfront ticket state selection when converting a conversation to a ticket. Additionally, older onboarding and draft-preservation notes were removed as part of a cleanup of the changelog content.
    Difference
    5%
    Check dated 2026-05-01T21:59:23.000Z thumbnail image
  2. Check
    15 days ago
    Change Detected
    Summary
    ## New at Intercom updates Intercom adds multiple new Inbox and Fin features, including built-in version history for Fin Guidance rules, selectable proxy regions for website content syncing, and richer conversation tooling like zoomable shared images. It also expands workflow and customer support capabilities with new macro actions and ticket-state controls, adds CSAT collection for outbound calls, introduces Fin’s end-to-end inbound sales engagement, supports brand-assigned phone numbers, and lets teams configure separate reply/reopen windows for tickets vs. conversations.
    Difference
    32%
    Check dated 2026-04-24T17:06:56.000Z thumbnail image
  3. Check
    22 days ago
    Change Detected
    Summary
    Adds draft preservation across reply and note panes; introduces ticket time-to-resolve metrics (office hours and team office hours); enables rating translation quality in the Inbox; enables exporting side conversations with timestamps; adds SLA-based sorting and editable internal notes. Removes the Discord integration and related capabilities.
    Difference
    27%
    Check dated 2026-04-17T13:42:30.000Z thumbnail image
  4. Check
    29 days ago
    Change Detected
    Summary
    Side conversations now update in real time and can be exported with all messages and timestamps. Email notifications for side conversations link directly to the parent conversation with the side conversation panel open, making it easier to locate the right thread.
    Difference
    12%
    Check dated 2026-04-10T08:49:49.000Z thumbnail image
  5. Check
    36 days ago
    Change Detected
    Summary
    Inbox now shows SLA timers on cards and tables with sorting by combined or individual SLA metrics for faster prioritization. Externally sharing reports has been removed, affecting users who relied on scheduling and sharing reports externally.
    Difference
    6%
    Check dated 2026-04-03T05:14:58.000Z thumbnail image
  6. Check
    44 days ago
    Change Detected
    Summary
    New features include editing internal notes, workflow version history with rollback, and default outbound numbers for calls and callbacks, plus Discord integration and updates to Round Robin and ticket handling. Additional changes cover redacting sensitive data, new reporting options, and various Inbox, Apps, and Security enhancements.
    Difference
    26%
    Check dated 2026-03-26T21:49:30.000Z thumbnail image

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