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Latest updates to the Intercom Latest Updates page

  1. Check
    4 days ago
    Change Detected
    Summary
    Added the ability to schedule and share Intercom reports externally with public links and automated email snapshots. Slack support for side conversations was removed.
    Difference
    6%
    Check dated 2026-03-05T10:44:58.000Z thumbnail image
  2. Check
    11 days ago
    Change Detected
    Summary
    February 2026 updates include duplicate and searchable Inbox views, 11 new call metrics in reporting, smarter 'don’t escalate' routing, image attachments in Messenger, per-inbox capacity limits, AI-generated Messenger titles, OTP verification in Workflows, Slack side conversations, and automated inbox assignments during teammate invites.
    Difference
    33%
    Check dated 2026-02-26T09:24:29.000Z thumbnail image
  3. Check
    19 days ago
    No Change Detected
  4. Check
    76 days ago
    Change Detected
    Summary
    New at Intercom highlights updates such as expanded CX Score signals with transparent reasons, a more natural Fin AI tone, and new visibility controls for teammates. It also introduces a centralized Fin Content page for knowledge management and enhanced change visibility and external reporting.
    Difference
    0.2%
    Check dated 2025-12-23T20:48:12.000Z thumbnail image
  5. Check
    83 days ago
    Change Detected
    Summary
    Key product updates are listed, including CX Score enhancements, a more natural Fin, new visibility permissions, a centralized Fin Content hub, and updates to reporting and Slack integration, alongside removal of older phone-support content.
    Difference
    13%
    Check dated 2025-12-16T19:57:35.000Z thumbnail image
  6. Check
    90 days ago
    Change Detected
    Summary
    New feature announcements and improvements are added, including Fin Content with centralized knowledge, audience filtering, and an externally shareable reporting option. At the same time, legacy Shopify integration details are removed.
    Difference
    17%
    Check dated 2025-12-09T14:53:25.000Z thumbnail image
  7. Check
    104 days ago
    Change Detected
    Summary
    Intercom adds Slack native integration with multi-workspace support, tickets from Slack, and broadcasts. Topic Curation now lets you create and organize topics and subtopics, rename/move/merge, capture emerging themes automatically, and remove low-value subtopics.
    Difference
    14%
    Check dated 2025-11-25T10:44:01.000Z thumbnail image

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