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Latest updates to the Intercom Latest Updates page

  1. Check
    today
    Change Detected
    Summary
    Intercom's changelog lists multiple new features across Fin AI Agent and Helpdesk, such as role-based inbox layouts, pre-call data collection, live call quality indicators, bulk exports, availability filtering, timezone-aware timestamps, emoji reactions to admin notes, phone SLAs, and coaching during live calls, plus CSAT visibility controls. It also notes deletions including WhatsApp voice note replies from the Inbox.
    Difference
    32%
    Check dated 2026-06-07T02:05:41.000Z thumbnail image
  2. Check
    8 days ago
    Change Detected
    Summary
    New features include applying SLAs to inbound phone calls, live coaching tools for supervisors during calls, CSAT visibility controls in the inbox, and the ability to record and send WhatsApp voice notes. The update also introduces data connector improvements and new macro actions, while removing several legacy macro actions and ticket-state options from the list.
    Difference
    16%
    Check dated 2026-05-30T20:19:06.000Z thumbnail image
  3. Check
    15 days ago
    No Change Detected
  4. Check
    22 days ago
    Change Detected
    Summary
    Adds WhatsApp voice note replies from the Intercom inbox, including recording, preview, native delivery, and automatic transcription for search and AI context. Removes CSAT tracking for outbound calls, altering how outbound call quality is measured.
    Difference
    5%
    Check dated 2026-05-16T09:38:44.000Z thumbnail image
  5. Check
    29 days ago
    Change Detected
    Summary
    New capabilities across Fin AI Agent and Helpdesk include Shopify-powered shopping assistance, product recommendations, and enhanced conversation handling, plus updated AAHT metrics and a new events API. Data Connectors receive a redesigned setup experience with security, monitoring, versioning, and API access, and Inbox gains macro enhancements, ticket-state controls, and image zoom for conversations.
    Difference
    34%
    Check dated 2026-05-09T03:20:10.000Z thumbnail image
  6. Check
    37 days ago
    Change Detected
    Summary
    The changelog now documents new product updates across data export options, version history, content syncing via proxies, image zoom in conversations, new macro actions, and upfront ticket state selection when converting a conversation to a ticket. Additionally, older onboarding and draft-preservation notes were removed as part of a cleanup of the changelog content.
    Difference
    5%
    Check dated 2026-05-01T21:59:23.000Z thumbnail image
  7. Check
    44 days ago
    Change Detected
    Summary
    ## New at Intercom updates Intercom adds multiple new Inbox and Fin features, including built-in version history for Fin Guidance rules, selectable proxy regions for website content syncing, and richer conversation tooling like zoomable shared images. It also expands workflow and customer support capabilities with new macro actions and ticket-state controls, adds CSAT collection for outbound calls, introduces Fin’s end-to-end inbound sales engagement, supports brand-assigned phone numbers, and lets teams configure separate reply/reopen windows for tickets vs. conversations.
    Difference
    32%
    Check dated 2026-04-24T17:06:56.000Z thumbnail image

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