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Latest updates to the Intercom Latest Updates page

  1. Check
    5 days ago
    No Change Detected
  2. Check
    12 days ago
    Change Detected
    Summary
    The web page has introduced significant updates to Fin's Messenger experience, enhancing its conversational capabilities and customer interaction features, while removing previous updates related to SLA reporting for back-office and tracker tickets.
    Difference
    18%
    Check dated 2025-06-19T19:44:50.000Z thumbnail image
  3. Check
    19 days ago
    No Change Detected
  4. Check
    26 days ago
    Change Detected
    Summary
    The web page has introduced a new Tickets Portal feature that enhances customer experience by allowing them to search, sort, and filter tickets more efficiently. However, the previous Inbox Sorting feature has been removed.
    Difference
    17%
    Check dated 2025-06-05T11:13:25.000Z thumbnail image
  5. Check
    34 days ago
    Change Detected
    Summary
    The page has introduced significant updates to the Fin feature, including the ability to simulate users and automations in batch tests, and the option to send emails from a custom email address. However, it has removed information about new language options for Intercom and the ability to customize away reasons for team management.
    Difference
    45%
    Check dated 2025-05-29T05:56:58.000Z thumbnail image
  6. Check
    41 days ago
    Change Detected
    Summary
    The web page has introduced a new authentication method for Messenger users using JSON Web Tokens (JWTs), replacing the deprecated Identity Verification method. Additionally, a previous update regarding the REST API for creating custom object instances has been removed.
    Difference
    31%
    Check dated 2025-05-22T02:44:33.000Z thumbnail image
  7. Check
    48 days ago
    Change Detected
    Summary
    The web page has introduced new features for customizing guidance for different customer segments and enhanced security measures for Data Connectors, including email verification with one-time passcodes. Additionally, the management of the 'Powered by Intercom' link has been relocated to Email settings for better organization.
    Difference
    100%
    Check dated 2025-05-14T23:28:24.000Z thumbnail image
  8. Check
    55 days ago
    Change Detected
    Summary
    The web page has introduced a new feature for Bcc email addresses in the Inbox and updated SLA reporting to include back-office and tracker tickets, while removing features related to Messenger support and bulk-adding list attributes via CSV.
    Difference
    36%
    Check dated 2025-05-07T19:31:51.000Z thumbnail image

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