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Latest updates to the Intercom Latest Updates page

  1. Check
    4 days ago
    Change Detected
    Summary
    Added a beta feature to broadcast to Slack across customer channels; removed the AI Agent disclosure option in Messenger.
    Difference
    20%
    Check dated 2025-10-20T13:36:59.000Z thumbnail image
  2. Check
    11 days ago
    No Change Detected
  3. Check
    19 days ago
    Change Detected
    Summary
    New focus on Fin Audiences & Identities with reusable audiences, testing, and on-brand Messenger identities; old note about a more conversational Messenger experience is removed.
    Difference
    20%
    Check dated 2025-10-06T05:21:20.000Z thumbnail image
  4. Check
    40 days ago
    Change Detected
    Summary
    Fin AI Agent expands capabilities by enabling internal knowledge sources and adding Slack as a native channel for Fin to resolve conversations, plus a new Help Center Tickets Portal for faster ticket discovery. At the same time, the ability to send emails from a custom address has been removed, reducing email workflow flexibility.
    Difference
    22%
    Check dated 2025-09-14T19:07:57.000Z thumbnail image
  5. Check
    63 days ago
    Change Detected
    Summary
    The web page has introduced significant updates to the Fin AI Agent, including inline sources in email responses and the ability to manipulate API responses using code blocks. However, it has removed important features related to user authentication and batch testing capabilities.
    Difference
    31%
    Check dated 2025-08-23T07:50:04.000Z thumbnail image
  6. Check
    70 days ago
    Change Detected
    Summary
    The page now features a new capability for controlling how escalated conversations are routed to teams using branching logic in workflows, enhancing precision in escalation management. The previous feature regarding targeting Fin guidance for specific audiences has been removed.
    Difference
    16%
    Check dated 2025-08-16T04:37:02.000Z thumbnail image
  7. Check
    84 days ago
    Change Detected
    Summary
    The web page has introduced new features for AI Agent configuration and a preview experience for testing responses, while removing a feature related to secure data connectors and a setting for managing the 'Powered by Intercom' link.
    Difference
    41%
    Check dated 2025-08-01T19:21:27.000Z thumbnail image

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