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Latest updates to the Intercom Latest Updates page

  1. Check
    today
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  2. Check
    yesterday
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  3. Check
    2 days ago
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    3 days ago
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    5 days ago
    No Change Detected
  6. Check
    9 days ago
    Change Detected
    Summary
    You can now customize which Inboxes are shown in the Help Desk menu by pinning the ones you need and unpinning the ones you don’t, providing more control and organization for managing your messages.
    Difference
    20%
    Check dated 2024-07-18T10:26:11.000Z thumbnail image
  7. Check
    14 days ago
    Change Detected
    Summary
    A new Workflow action called 'Resolution limit reached' has been introduced to set up a backup workflow when the Fin AI Agent reaches a resolution limit, providing customers with a way to trigger a backup workflow once the usage limit has been reached.
    Difference
    16%
    Check dated 2024-07-13T04:27:19.000Z thumbnail image
  8. Check
    15 days ago
    Change Detected
    Summary
    The website has made an improvement by updating all settings in one place, allowing users to customize their workspace more efficiently. This update includes features such as accessing settings through a wheel icon, using a search bar to find specific settings, and viewing all settings for workspace, channels, helpdesk, and more in one unified view.
    Difference
    16%
    Check dated 2024-07-12T02:21:57.000Z thumbnail image
  9. Check
    27 days ago
    Change Detected
    Summary
    The value 57 has recently changed to New feature Automation Improved email automation targeting with new email predicates, shared by Julia on June 28, 2024. This update introduces new Email predicates to better target email automations, allowing for more precise audience definition and conditional logic within workflows.
    Difference
    40%
    Check dated 2024-06-29T14:06:07.000Z thumbnail image
  10. Check
    30 days ago
    Change Detected
    Summary
    The value 'New feature Messenger Support' has been replaced with 'AI New product Inbox Fin AI Copilot - your personal AI assistant for agents in the Inbox is now available for all 🚀'. This change represents the introduction of Fin AI Copilot as a personal AI assistant for agents in the Inbox, offering support in a centralized manner for customer queries and agent efficiency.
    Difference
    48%
    Check dated 2024-06-27T12:25:01.000Z thumbnail image
  11. Check
    32 days ago
    Change Detected
    Summary
    Customers can now access Fin over Email regardless of their plan, allowing for instant responses to emails and increased customer satisfaction. The update also includes a seamless AI Agent-to-teammate handover to ensure that only more complex issues reach agents.
    Difference
    16%
    Check dated 2024-06-25T10:06:19.000Z thumbnail image

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