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Latest updates to the Intercom Latest Updates page

  1. Check
    yesterday
    Change Detected
    Summary
    The update introduces a wide range of new capabilities, such as ready-to-install data connector templates, a Snowflake MCP connector, CSV exports of saved Inbox Views, and enhanced ticket lifecycle reporting with translation webhooks, plus new unsnooze controls and data export options. It also notes the removal of existing integrations (notably the HubSpot connector) and related capability adjustments that affect available workflows and connectivity.
    Difference
    29%
    Check dated 2026-09-14T19:28:07.000Z thumbnail image
  2. Check
    8 days ago
    Change Detected
    Summary
    The page introduces multiple new product updates and enhancements, including scheduled exports of teammates and activity logs to external storage and new translation-related webhook topics. It also highlights improvements to complex Series activation, unsnooze controls, and the real-time Phone dashboard.
    Difference
    16%
    Check dated 2026-09-07T17:57:59.000Z thumbnail image
  3. Check
    15 days ago
    Change Detected
    Summary
    Introduces Configurable Unsnooze Controls, consolidating back-office unsnooze settings into one place and adding two new options to keep snoozed conversations active until a customer replies, the timer ends, or you reopen it. It also removes older channel-specific routing copy to streamline setup and guidance.
    Difference
    5%
    Check dated 2026-08-31T16:28:15.000Z thumbnail image
  4. Check
    22 days ago
    Change Detected
    Summary
    Adds a new Phone tab on the Inbox Dashboard for real-time visibility into calls, agents, and SLA metrics, with day and week views. Expands capabilities with Fin for Sales connectors, mid-call hold music, inbox permissions, real-time incident detection, and routing/retention enhancements that affect cross-channel workflows and agent efficiency.
    Difference
    33%
    Check dated 2026-08-24T19:10:08.000Z thumbnail image
  5. Check
    29 days ago
    Change Detected
    Summary
    Adds a Marketo integration template and data connector to Fin for Sales, enabling write-back of person context to Marketo without API knowledge, and highlights Fin's memory of past conversations across chat and email channels. Removes references to Chili Piper for meeting booking and to the recent Help Center redesign entry, signaling changes to those workflows.
    Difference
    12%
    Check dated 2026-08-17T15:43:50.000Z thumbnail image
  6. Check
    36 days ago
    Change Detected
    Summary
    It documents a wave of feature updates and improvements across Inbox, data management, routing, notifications, channels, and Fin workflows, along with the removal of some legacy Messenger features and reporting metrics. This signals a shift in how teams collaborate, automate processes, and manage data within Intercom.
    Difference
    30%
    Check dated 2026-08-10T13:44:27.000Z thumbnail image

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