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Latest updates to the Intercom Latest Updates page

  1. Check
    today
    No Change Detected
  2. Check
    7 days ago
    Change Detected
    Summary
    These changes introduce several new features and enhancements across Intercom’s product updates, including merging duplicate user profiles from conversations, adjustable tooltip sizes for accessibility, and a new custom metrics system for building tailored reports. They also expand reporting options, data connectors, and export capabilities to capture saved views as snapshots.
    Difference
    28%
    Check dated 2026-09-28T22:20:34.000Z thumbnail image
  3. Check
    14 days ago
    Change Detected
    Summary
    Adds multiple new product features across Inbox, Conversations, and Data Connectors, including specific reasons for outbound call failures, avatars on conversation rows, macro support during ticket creation, and enhanced code rendering. Also introduces Snowflake data access, improved data connector health tracking, and more reliable activation for complex Series, while removing legacy translation webhook topics and some back-office settings.
    Difference
    27%
    Check dated 2026-09-21T22:28:51.000Z thumbnail image
  4. Check
    21 days ago
    Change Detected
    Summary
    The update introduces a wide range of new capabilities, such as ready-to-install data connector templates, a Snowflake MCP connector, CSV exports of saved Inbox Views, and enhanced ticket lifecycle reporting with translation webhooks, plus new unsnooze controls and data export options. It also notes the removal of existing integrations (notably the HubSpot connector) and related capability adjustments that affect available workflows and connectivity.
    Difference
    29%
    Check dated 2026-09-14T19:28:07.000Z thumbnail image
  5. Check
    28 days ago
    Change Detected
    Summary
    The page introduces multiple new product updates and enhancements, including scheduled exports of teammates and activity logs to external storage and new translation-related webhook topics. It also highlights improvements to complex Series activation, unsnooze controls, and the real-time Phone dashboard.
    Difference
    16%
    Check dated 2026-09-07T17:57:59.000Z thumbnail image
  6. Check
    36 days ago
    Change Detected
    Summary
    Introduces Configurable Unsnooze Controls, consolidating back-office unsnooze settings into one place and adding two new options to keep snoozed conversations active until a customer replies, the timer ends, or you reopen it. It also removes older channel-specific routing copy to streamline setup and guidance.
    Difference
    5%
    Check dated 2026-08-31T16:28:15.000Z thumbnail image
  7. Check
    42 days ago
    Change Detected
    Summary
    Adds a new Phone tab on the Inbox Dashboard for real-time visibility into calls, agents, and SLA metrics, with day and week views. Expands capabilities with Fin for Sales connectors, mid-call hold music, inbox permissions, real-time incident detection, and routing/retention enhancements that affect cross-channel workflows and agent efficiency.
    Difference
    33%
    Check dated 2026-08-24T19:10:08.000Z thumbnail image

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