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Latest updates to the Intercom Latest Updates page

  1. Check
    today
    Change Detected
    Summary
    The page has introduced a new feature regarding AI Agent messaging, allowing users to control how they disclose the use of an AI Agent in communications. However, a previously available feature for Bcc'ing email addresses from the Inbox has been removed.
    Difference
    30%
    Check dated 2025-07-18T11:24:45.000Z thumbnail image
  2. Check
    7 days ago
    No Change Detected
  3. Check
    15 days ago
    No Change Detected
  4. Check
    22 days ago
    No Change Detected
  5. Check
    29 days ago
    Change Detected
    Summary
    The web page has introduced significant updates to Fin's Messenger experience, enhancing its conversational capabilities and customer interaction features, while removing previous updates related to SLA reporting for back-office and tracker tickets.
    Difference
    18%
    Check dated 2025-06-19T19:44:50.000Z thumbnail image
  6. Check
    43 days ago
    Change Detected
    Summary
    The web page has introduced a new Tickets Portal feature that enhances customer experience by allowing them to search, sort, and filter tickets more efficiently. However, the previous Inbox Sorting feature has been removed.
    Difference
    17%
    Check dated 2025-06-05T11:13:25.000Z thumbnail image
  7. Check
    51 days ago
    Change Detected
    Summary
    The page has introduced significant updates to the Fin feature, including the ability to simulate users and automations in batch tests, and the option to send emails from a custom email address. However, it has removed information about new language options for Intercom and the ability to customize away reasons for team management.
    Difference
    45%
    Check dated 2025-05-29T05:56:58.000Z thumbnail image
  8. Check
    58 days ago
    Change Detected
    Summary
    The web page has introduced a new authentication method for Messenger users using JSON Web Tokens (JWTs), replacing the deprecated Identity Verification method. Additionally, a previous update regarding the REST API for creating custom object instances has been removed.
    Difference
    31%
    Check dated 2025-05-22T02:44:33.000Z thumbnail image
  9. Check
    65 days ago
    Change Detected
    Summary
    The web page has introduced new features for customizing guidance for different customer segments and enhanced security measures for Data Connectors, including email verification with one-time passcodes. Additionally, the management of the 'Powered by Intercom' link has been relocated to Email settings for better organization.
    Difference
    100%
    Check dated 2025-05-14T23:28:24.000Z thumbnail image

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