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Latest updates to the Intercom Latest Updates page
- Check3 days agoNo Change Detected
- Check10 days agoChange DetectedIntercom has updated the process for creating Custom Data Attributes (CDAs), restricting methods to enhance control, while the previously introduced AI Knowledge Hub has been removed from the site.SummaryDifference28%
- Check17 days agoChange DetectedNew features include the ability to automatically match your Help Desk theme with your computer's theme, customize ticket states for better customer expectations, and organize reports into custom folders, while notable deletions include the removal of the Fin AI Agent features for email and customer satisfaction measurement for chatbots.SummaryDifference40%
- Check24 days agoNo Change Detected
- Check31 days agoNo Change Detected
- Check51 days agoChange DetectedYou can now customize which Inboxes are shown in the Help Desk menu by pinning the ones you need and unpinning the ones you don’t, providing more control and organization for managing your messages.SummaryDifference20%
- Check56 days agoChange DetectedA new Workflow action called 'Resolution limit reached' has been introduced to set up a backup workflow when the Fin AI Agent reaches a resolution limit, providing customers with a way to trigger a backup workflow once the usage limit has been reached.SummaryDifference16%
- Check57 days agoChange DetectedThe website has made an improvement by updating all settings in one place, allowing users to customize their workspace more efficiently. This update includes features such as accessing settings through a wheel icon, using a search bar to find specific settings, and viewing all settings for workspace, channels, helpdesk, and more in one unified view.SummaryDifference16%
- Check70 days agoChange DetectedThe value 57 has recently changed to New feature Automation Improved email automation targeting with new email predicates, shared by Julia on June 28, 2024. This update introduces new Email predicates to better target email automations, allowing for more precise audience definition and conditional logic within workflows.SummaryDifference40%
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