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Latest updates to the Intercom Latest Updates page

  1. Check
    2 days ago
    Change Detected
    Summary
    Adds a new Phone tab on the Inbox Dashboard for real-time visibility into calls, agents, and SLA metrics, with day and week views. Expands capabilities with Fin for Sales connectors, mid-call hold music, inbox permissions, real-time incident detection, and routing/retention enhancements that affect cross-channel workflows and agent efficiency.
    Difference
    33%
    Check dated 2026-08-24T19:10:08.000Z thumbnail image
  2. Check
    9 days ago
    Change Detected
    Summary
    Adds a Marketo integration template and data connector to Fin for Sales, enabling write-back of person context to Marketo without API knowledge, and highlights Fin's memory of past conversations across chat and email channels. Removes references to Chili Piper for meeting booking and to the recent Help Center redesign entry, signaling changes to those workflows.
    Difference
    12%
    Check dated 2026-08-17T15:43:50.000Z thumbnail image
  3. Check
    16 days ago
    Change Detected
    Summary
    It documents a wave of feature updates and improvements across Inbox, data management, routing, notifications, channels, and Fin workflows, along with the removal of some legacy Messenger features and reporting metrics. This signals a shift in how teams collaborate, automate processes, and manage data within Intercom.
    Difference
    30%
    Check dated 2026-08-10T13:44:27.000Z thumbnail image
  4. Check
    24 days ago
    Change Detected
    Summary
    Intercom adds Telegram as a supported channel and enables bulk actions on conversations; tickets can be pre-filled from conversations and matched attributes. Other improvements include Fin workflow enhancements with external wait and automatic escalation, a modern Help Center, Chili Piper meeting bookings, Messenger voice transcription, new snoozed-conversation reporting, verified caller IDs, and expanded phone and reporting capabilities.
    Difference
    30%
    Check dated 2026-08-03T07:55:10.000Z thumbnail image
  5. Check
    31 days ago
    Change Detected
    Summary
    The release introduces several product updates across Fin, Help Center, Messenger, and reporting, including Fin pausing for external systems with automatic escalation, a redesigned Modern Help Center, Chili Piper integration for Fin for Sales, Messenger voice transcription, snoozed-conversation metrics in Custom Reports, verified caller IDs for outbound calls, new phone-call metrics in reporting, extended wrap-up time for chat and email, multi-country SMS numbers, and per-teammate office hours in Reporting.
    Difference
    31%
    Check dated 2026-07-27T06:17:41.000Z thumbnail image
  6. Check
    38 days ago
    Change Detected
    Summary
    The Intercom Changelog has been updated with several feature enhancements across reporting, messaging, and inbox management, including new call metrics in Custom Reports, extended wrap-up time for chat and email, multi-country SMS from specific numbers, per-teammate office hours in reporting, and smarter workload balancing and portal search; it also notes the removal of the Zapier MCP Connector.
    Difference
    31%
    Check dated 2026-07-20T01:50:20.000Z thumbnail image

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