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Latest updates to the Intercom Latest Updates page

  1. Check
    6 days ago
    No Change Detected
  2. Check
    13 days ago
    Change Detected
    Summary
    Intercom adds Slack native integration with multi-workspace support, tickets from Slack, and broadcasts. Topic Curation now lets you create and organize topics and subtopics, rename/move/merge, capture emerging themes automatically, and remove low-value subtopics.
    Difference
    14%
    Check dated 2025-11-25T10:44:01.000Z thumbnail image
  3. Check
    20 days ago
    Change Detected
    Summary
    The page highlights extensive Intercom feature updates, including Fin Messenger improvements and expanded reporting exports. It also covers new capabilities such as multilingual workflows, AI Inbox translations, Supademo in Help Center, Shopify integration enhancements, and voice transcription in Messenger.
    Difference
    0.2%
    Check dated 2025-11-18T06:54:47.000Z thumbnail image
  4. Check
    34 days ago
    Change Detected
    Summary
    New features include voice transcription in Web Messenger and WhatsApp, multilingual workflows, AI Inbox translations, and an enhanced Shopify integration. It also adds the ability to embed Supademo content in Help Center articles, plus expanded reporting exports and improved Fin/Messenger UX.
    Difference
    43%
    Check dated 2025-11-03T20:58:09.000Z thumbnail image
  5. Check
    42 days ago
    Change Detected
    Summary
    Fin can automatically detect attributes in every conversation (e.g., issue type, sentiment, urgency) and use them to route conversations, trigger workflows, and generate attribute-based reports.
    Difference
    11%
    Check dated 2025-10-27T18:22:36.000Z thumbnail image
  6. Check
    49 days ago
    Change Detected
    Summary
    Added a beta feature to broadcast to Slack across customer channels; removed the AI Agent disclosure option in Messenger.
    Difference
    20%
    Check dated 2025-10-20T13:36:59.000Z thumbnail image
  7. Check
    63 days ago
    Change Detected
    Summary
    New focus on Fin Audiences & Identities with reusable audiences, testing, and on-brand Messenger identities; old note about a more conversational Messenger experience is removed.
    Difference
    20%
    Check dated 2025-10-06T05:21:20.000Z thumbnail image

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