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Latest updates to the Intercom Latest Updates page

  1. Check
    5 days ago
    Change Detected
    Summary
    The Intercom changelog now features multiple major feature additions across Fin for Sales, data connectors, automation, and multilingual support, alongside removals of earlier capabilities, illustrating expanded integrations and workflow improvements.
    Difference
    30%
    Check dated 2026-07-12T19:21:09.000Z thumbnail image
  2. Check
    12 days ago
    Change Detected
    Summary
    Adds phone-based workflow triggers, post-call automation, in-place SLA editing, five-level conversation priority, and a new Conversations view in the Customer Portal, plus HubSpot Meetings integration and OTP-based phone verification for sensitive calls. It also removes outbound voicemail detection and related notification features.
    Difference
    34%
    Check dated 2026-07-05T14:25:31.000Z thumbnail image
  3. Check
    19 days ago
    Change Detected
    Summary
    Intercom's changelog documents a broad set of feature updates across Inbox, Phone, Help Center/Fin, and Apps, including organizing macros into folders, outbound voicemail detection, consent-based recording, expanded language support, and in-app Shopify refunds. It also adds avatar management, live queue position in Messenger, SLA enhancements, and more granular attachment controls with a new banners API, while removing legacy items like the Spam view and email preview tests.
    Difference
    35%
    Check dated 2026-06-28T08:36:06.000Z thumbnail image
  4. Check
    26 days ago
    Change Detected
    Summary
    New product updates add the ability to reset a teammate's avatar directly from the photo editor and enable in Inbox handling of Shopify refunds, gift cards, and replacements. The page also includes the addition of the Intercom Changelog header and notes the removal of several older ticket-form and cross-channel features.
    Difference
    10%
    Check dated 2026-06-21T08:42:56.000Z thumbnail image
  5. Check
    33 days ago
    Change Detected
    Summary
    The changelog introduces a wave of new features and improvements across Messenger (live queue positions), SLA settings, Messenger security controls, Fin email follow-ups and spam handling, channel-specific guidance, the Banners API, multi-participant email controls, and cross-channel ticket forms. It also notes the removal of the role-based sidebar templates feature as part of ongoing product cleanup.
    Difference
    41%
    Check dated 2026-06-14T06:18:39.000Z thumbnail image
  6. Check
    41 days ago
    Change Detected
    Summary
    Intercom's changelog lists multiple new features across Fin AI Agent and Helpdesk, such as role-based inbox layouts, pre-call data collection, live call quality indicators, bulk exports, availability filtering, timezone-aware timestamps, emoji reactions to admin notes, phone SLAs, and coaching during live calls, plus CSAT visibility controls. It also notes deletions including WhatsApp voice note replies from the Inbox.
    Difference
    32%
    Check dated 2026-06-07T02:05:41.000Z thumbnail image

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