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Latest updates to the Intercom Latest Updates page

  1. Check
    4 days ago
    Change Detected
    Summary
    New at Intercom highlights updates such as expanded CX Score signals with transparent reasons, a more natural Fin AI tone, and new visibility controls for teammates. It also introduces a centralized Fin Content page for knowledge management and enhanced change visibility and external reporting.
    Difference
    0.2%
    Check dated 2025-12-23T20:48:12.000Z thumbnail image
  2. Check
    12 days ago
    Change Detected
    Summary
    Key product updates are listed, including CX Score enhancements, a more natural Fin, new visibility permissions, a centralized Fin Content hub, and updates to reporting and Slack integration, alongside removal of older phone-support content.
    Difference
    13%
    Check dated 2025-12-16T19:57:35.000Z thumbnail image
  3. Check
    19 days ago
    Change Detected
    Summary
    New feature announcements and improvements are added, including Fin Content with centralized knowledge, audience filtering, and an externally shareable reporting option. At the same time, legacy Shopify integration details are removed.
    Difference
    17%
    Check dated 2025-12-09T14:53:25.000Z thumbnail image
  4. Check
    33 days ago
    Change Detected
    Summary
    Intercom adds Slack native integration with multi-workspace support, tickets from Slack, and broadcasts. Topic Curation now lets you create and organize topics and subtopics, rename/move/merge, capture emerging themes automatically, and remove low-value subtopics.
    Difference
    14%
    Check dated 2025-11-25T10:44:01.000Z thumbnail image
  5. Check
    40 days ago
    Change Detected
    Summary
    The page highlights extensive Intercom feature updates, including Fin Messenger improvements and expanded reporting exports. It also covers new capabilities such as multilingual workflows, AI Inbox translations, Supademo in Help Center, Shopify integration enhancements, and voice transcription in Messenger.
    Difference
    0.2%
    Check dated 2025-11-18T06:54:47.000Z thumbnail image
  6. Check
    54 days ago
    Change Detected
    Summary
    New features include voice transcription in Web Messenger and WhatsApp, multilingual workflows, AI Inbox translations, and an enhanced Shopify integration. It also adds the ability to embed Supademo content in Help Center articles, plus expanded reporting exports and improved Fin/Messenger UX.
    Difference
    43%
    Check dated 2025-11-03T20:58:09.000Z thumbnail image

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