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Latest updates to the Intercom Latest Updates page
- ChecktodayNo Change Detected
- CheckyesterdayNo Change Detected
- Check2 days agoNo Change Detected
- Check3 days agoNo Change Detected
- Check5 days agoNo Change Detected
- Check9 days agoChange DetectedYou can now customize which Inboxes are shown in the Help Desk menu by pinning the ones you need and unpinning the ones you don’t, providing more control and organization for managing your messages.SummaryDifference20%
- Check14 days agoChange DetectedA new Workflow action called 'Resolution limit reached' has been introduced to set up a backup workflow when the Fin AI Agent reaches a resolution limit, providing customers with a way to trigger a backup workflow once the usage limit has been reached.SummaryDifference16%
- Check15 days agoChange DetectedThe website has made an improvement by updating all settings in one place, allowing users to customize their workspace more efficiently. This update includes features such as accessing settings through a wheel icon, using a search bar to find specific settings, and viewing all settings for workspace, channels, helpdesk, and more in one unified view.SummaryDifference16%
- Check27 days agoChange DetectedThe value 57 has recently changed to New feature Automation Improved email automation targeting with new email predicates, shared by Julia on June 28, 2024. This update introduces new Email predicates to better target email automations, allowing for more precise audience definition and conditional logic within workflows.SummaryDifference40%
- Check30 days agoChange DetectedThe value 'New feature Messenger Support' has been replaced with 'AI New product Inbox Fin AI Copilot - your personal AI assistant for agents in the Inbox is now available for all 🚀'. This change represents the introduction of Fin AI Copilot as a personal AI assistant for agents in the Inbox, offering support in a centralized manner for customer queries and agent efficiency.SummaryDifference48%
- Check32 days agoChange DetectedCustomers can now access Fin over Email regardless of their plan, allowing for instant responses to emails and increased customer satisfaction. The update also includes a seamless AI Agent-to-teammate handover to ensure that only more complex issues reach agents.SummaryDifference16%
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