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Latest updates to the Intercom Latest Updates page

  1. Check
    yesterday
    Change Detected
    Summary
    The webpage has been updated to announce that the AI Agent conversation metadata is now available over the API, allowing users to report on the performance of the AI Agent using external tools. This update includes data such as the source that triggered the AI Agent, last answer type, resolution state, AI Agent conversation rating, remarks, and content sources used in the conversation.
    Difference
    19%
    Check dated 2024-04-22T15:37:42.000Z thumbnail image
  2. Check
    2 days ago
    No Change Detected
  3. Check
    3 days ago
    Change Detected
    Summary
    The value 'Chatbot Chatbot' has been updated to 'Agent Agent' on the webpage, indicating a change in the terminology used for the AI assistant from 'Chatbot' to 'Agent'. This change may signify an update or enhancement related to the AI Agent functionality on the platform.
    Difference
    0.4%
    Check dated 2024-04-20T13:26:42.000Z thumbnail image
  4. Check
    4 days ago
    No Change Detected
  5. Check
    5 days ago
    Change Detected
    Summary
    The webpage has been updated to expand link tooltips and warnings to all channels, not just inbound emails, in order to reduce the risk of teammates clicking malicious links. This change means that users will now see tooltips for any links in Help Desk, with untrusted links highlighted in orange.
    Difference
    24%
    Check dated 2024-04-18T12:29:58.000Z thumbnail image
  6. Check
    25 days ago
    Change Detected
    Summary
    The recent update on the webpage allows teammates with security settings permission to add trusted domains for inbound emails. This feature enables teammates to open links from trusted domains without interruption while staying alert to potential malicious links.
    Difference
    20%
    Check dated 2024-03-28T22:18:48.000Z thumbnail image
  7. Check
    26 days ago
    Change Detected
    Summary
    The change on the webpage represents the introduction of two new ways to enhance IVR Workflows on Intercom: Call Overflow allows routing calls to a secondary team or configuring call deflection options, while Call Rating introduces a step to gather valuable team performance data and customer feedback within IVR Workflows.
    Difference
    26%
    Check dated 2024-03-27T22:12:26.000Z thumbnail image
  8. Check
    36 days ago
    Change Detected
    Summary
    The value 'Support AI Chatbot Improvement Duplicate Custom Answers as a reusable workflow' has been updated to 'Feature update AI Chatbot Support Send a follow-up message when a user goes inactive in a Fin conversation'. This change introduces a new feature where users can send customized follow-up messages to inactive users after chatting with the AI Chatbot, Fin, enhancing user engagement and support capabilities.
    Difference
    19%
    Check dated 2024-03-18T17:42:35.000Z thumbnail image

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