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Latest updates to the Kustomer Latest Updates page

  1. Check
    6 days ago
    Change Detected
    Summary
    The homepage messaging was refreshed to emphasize an AI-native CX platform, adding sections like Envoy, Concierge, Data Explorer, and a platform overview with new capabilities and CTAs. The navigation and content were reorganized to showcase omnichannel, automation, and integrations across the platform.
    Difference
    32%
    Check dated 2026-08-19T20:57:50.000Z thumbnail image
  2. Check
    13 days ago
    Change Detected
    Summary
    The homepage no longer includes lines that describe aligning every AI action to a business goal and the concept of goal-oriented optimization. This changes how the platform's AI optimization messaging is presented within the CX narrative.
    Difference
    0.5%
    Check dated 2026-08-12T20:23:53.000Z thumbnail image
  3. Check
    20 days ago
    No Change Detected
  4. Check
    27 days ago
    Change Detected
    Summary
    A new 'Refer a Friend' link was added to the main navigation, giving visitors direct access to the referral program from the homepage.
    Difference
    0.2%
    Check dated 2026-07-29T15:51:56.000Z thumbnail image
  5. Check
    34 days ago
    Change Detected
    Summary
    The page now highlights autonomous maintenance and built-in version control for AI agents, while removing the explicit goal-oriented optimization description. This shifts the messaging toward ongoing autonomous governance and measurable iteration of AI workflows.
    Difference
    0.3%
    Check dated 2026-07-22T08:23:31.000Z thumbnail image
  6. Check
    41 days ago
    Change Detected
    Summary
    The navigation item 'B2B Tech' is replaced with two separate labels: 'B2B' and 'Technology'. This updates how related content is grouped in the site's menu.
    Difference
    0.3%
    Check dated 2026-07-15T11:32:53.000Z thumbnail image
  7. Check
    55 days ago
    Change Detected
    Summary
    Adds a new 'Humans of CX Awards' entry to the page, introducing an awards/recognition element in the trust section.
    Difference
    0.2%
    Check dated 2026-07-01T02:53:18.000Z thumbnail image

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