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Latest updates to the Kustomer Latest Updates page

  1. Check
    21 days ago
    Change Detected
    Summary
    Kustomer is set to relaunch its initiative to #EndBadService on October 30, 2024, while the previous mention of AI Agents in this context has been removed.
    Difference
    0.0%
    Check dated 2024-09-15T17:13:56.000Z thumbnail image
  2. Check
    28 days ago
    Change Detected
    Summary
    The website has introduced new features for AI agents and enhanced WhatsApp support, while also removing the Juice Newsletter subscription option.
    Difference
    0.2%
    Check dated 2024-09-08T13:35:07.000Z thumbnail image
  3. Check
    35 days ago
    No Change Detected
  4. Check
    43 days ago
    No Change Detected
  5. Check
    50 days ago
    Change Detected
    Summary
    The Juice Newsletter has been introduced as a new resource for CX insights, while several features related to generative AI and WhatsApp Conversational Assistants have been removed, indicating a shift in focus towards the newsletter and possibly a refinement of existing capabilities.
    Difference
    0.1%
    Check dated 2024-08-17T06:58:22.000Z thumbnail image
  6. Check
    57 days ago
    Change Detected
    Summary
    In July 2024, Kustomer introduced significant enhancements including the integration of OpenAI's GPT-4o-mini for generative AI capabilities, improved outbound message translation controls for support agents, and the launch of customizable AI Profiles for KIQ Customer Assist Premium, allowing brands to tailor AI interactions to their specific needs.
    Difference
    2%
    Check dated 2024-08-10T06:32:56.000Z thumbnail image
  7. Check
    66 days ago
    Change Detected
    Summary
    All previously listed features regarding WhatsApp Conversational Assistants, Chat Android SDK enhancements, CC inclusion in messages, and Business Rules have been removed, indicating a potential overhaul or update in the platform's functionality.
    Difference
    0.1%
    Check dated 2024-08-01T05:26:46.000Z thumbnail image
  8. Check
    80 days ago
    Change Detected
    Summary
    New features added include the ability to include CCs in automated messages, support for all actions in Business Rules regardless of trigger, and a new method in the Chat Android SDK to open a Knowledge base category. Additionally, a Live Webinar on building a Seamless Customer Journey is scheduled for August 14 at 1:00 PM ET.
    Difference
    0.2%
    Check dated 2024-07-18T18:14:16.000Z thumbnail image

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