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Latest updates to the LiveAgent Latest Updates page

  1. Check
    6 days ago
    Change Detected
    Summary
    Recent October 2026 LiveAgent releases were added, documenting security improvements and fixes to AI-agent creation limits, chatbot-to-agent handoffs, ticket behavior, email handling, and agent reports. Older release notes were removed as the changelog updates.
    Difference
    41%
    Check dated 2026-10-18T14:27:45.000Z thumbnail image
  2. Check
    13 days ago
    Change Detected
    Summary
    LiveAgent’s October 7, 2026 release adds new AI, messaging, and voice capabilities, including on-demand message translation, Instagram DM replies, and live call transcription. It also includes usability improvements and fixes for chat, widget, translation, and call-recording issues.
    Difference
    9%
    Check dated 2026-10-11T14:29:54.000Z thumbnail image
  3. Check
    20 days ago
    Change Detected
    Summary
    The changelog now lists releases 5.69.4 and 5.68.8, with new AI operator features, live call transcription, WhatsApp interactive replies, and a broad set of bug fixes and improvements. Older release entries have also been removed.
    Difference
    88%
    Check dated 2026-10-04T15:45:53.000Z thumbnail image
  4. Check
    34 days ago
    Change Detected
    Summary
    Version 5.68.8.20260917113217 introduces fixes and refactorings, including cleanup of expired temporary files, correction of the agent-rating widget behavior in the customer portal for email answers, and fixes to Microsoft 365 shared mailbox outbound setup and widget caching.
    Difference
    9%
    Check dated 2026-09-20T20:28:21.000Z thumbnail image
  5. Check
    41 days ago
    Change Detected
    Summary
    Version releases 5.68.8.20260911101512 and 5.68.8.20260907200528 bundle a set of fixes and improvements across chat handling, widget loading, and onboarding flows. Highlights include GA4 named events for key views, chat flow fixes, and asset caching optimizations.
    Difference
    38%
    Check dated 2026-09-13T20:58:45.000Z thumbnail image
  6. Check
    48 days ago
    Change Detected
    Summary
    The update adds new changelog entries for September 2, 2026, including fixes for chat button behavior and email subject decoding, along with FlowHunt integration improvements and widget font optimizations, plus a security improvement and refactor notes. It also notes the removal of older entries from previous versions.
    Difference
    9%
    Check dated 2026-09-06T22:29:37.000Z thumbnail image

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