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Latest updates to the LiveAgent Subprocessors page

  1. Check
    4 days ago
    Change Detected
    Summary
    The subprocessors policy and OpenAI service description appear reorganized without a substantive change. The chat prompt asking visitors to agree and submit an email is no longer shown.
    Difference
    2%
    Check dated 2026-10-27T23:31:11.000Z thumbnail image
  2. Check
    11 days ago
    Change Detected
    Summary
    The page continues to describe LiveAgent’s subprocessor safeguards, OpenAI’s role, how to request a DPA, and subcontractor access to Service Data.
    Difference
    2%
    Check dated 2026-10-20T23:02:04.000Z thumbnail image
  3. Check
    18 days ago
    Change Detected
    Summary
    The LiveAgent subprocessors page appears unchanged, including its information about data processing, infrastructure providers, and service subprocessors.
    Difference
    0.2%
    Check dated 2026-10-13T23:04:02.000Z thumbnail image
  4. Check
    32 days ago
    Change Detected
    Summary
    The Subprocessors page gains expanded definitions and safeguards for subprocessors and service data, and marketing/footer content such as scheduling demos is removed to focus on policy text.
    Difference
    2%
    Check dated 2026-09-29T23:14:22.000Z thumbnail image
  5. Check
    46 days ago
    Change Detected
    Summary
    Updates clarify data residency by regional storage and intra-regional data movement to maintain performance. They also add explicit requirements about subcontractor access and that subprocessors must meet LiveAgent's data processing obligations.
    Difference
    1%
    Check dated 2026-09-15T23:21:07.000Z thumbnail image
  6. Check
    60 days ago
    Change Detected
    Summary
    The changes add regional data storage details and a countries table clarifying that Service Data stays in the customer’s region and may shift within that region to ensure performance. They also add a new 'Success Stories' section, reposition OpenAI usage wording, and remove promotional or offer-related text.
    Difference
    3%
    Check dated 2026-09-01T19:44:02.000Z thumbnail image

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