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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    yesterday
    Change Detected
    Summary
    GenAI Prompts introduces a Prompts tab and variable support, with configuration options and access controls in CXone Mpower. A new Priority Management for Digital Skills adds the ability to set digital-skill priorities directly in ACD skills, improving how digital interactions are routed and managed across the platform.
    Difference
    0.3%
    Check dated 2026-03-16T07:00:05.000Z thumbnail image
  2. Check
    8 days ago
    Change Detected
    Summary
    Redaction Policy is now generally available, enabling automatic masking of sensitive data in CXone Mpower interactions and recordings. The notes also reference a webinar recording and slides with more detail on the release features.
    Difference
    0.2%
    Check dated 2026-03-09T01:24:46.000Z thumbnail image
  3. Check
    15 days ago
    Change Detected
    Summary
    Conversations is introduced as a new app in CXone Mpower, enabling one-to-one and group messaging with drag-and-drop file uploads up to 25 MB (up to 10 files per message). The release also includes Cumulative Update 1 and related changes, including segmentation terminology updates (Segmentation by Division replacing Tenant Segmentation).
    Difference
    0.4%
    Check dated 2026-03-01T23:18:47.000Z thumbnail image
  4. Check
    23 days ago
    Change Detected
    Summary
    26.1 adds numerous new features across CXone Mpower (Conversations, Real-Time Routing Rules, ML Model, Noise Cancellation, Presence Connect, and expanded Quick Responses) plus major UI/admin enhancements (divisions data isolation, agent-level ACW, desktop/embedded profiles, and improved accessibility). It also includes regional deployment details and additional enhancements to dashboards and analytics.
    Difference
    2%
    Check dated 2026-02-21T16:46:03.000Z thumbnail image
  5. Check
    30 days ago
    Change Detected
    Summary
    These changes are editorial notes and feature-name adjustments (for example, ML Model and Quick Responses migration) with guidance on unique names for POCs and skills. They do not affect core functionality, pricing, stock, or time-slot aspects. To avoid being alerted by small changes, set an alert condition by clicking below.
    Difference
    0.4%
    Check dated 2026-02-14T13:33:10.000Z thumbnail image
  6. Check
    38 days ago
    Change Detected
    Summary
    26.1 Release Notes introduce major features across CXone Mpower, including Conversations, Real-Time Routing Rules, ML Model Builder, Noise Cancellation, Presence Connect, and expanded Quick Responses, plus reorganized navigation and broader WFM/Observability enhancements. The notes also cover divisions, licensing implications, regional availability, and other enhancements slated for later in the release cycle.
    Difference
    45%
    Check dated 2026-02-07T06:56:45.000Z thumbnail image

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