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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    3 days ago
    Change Detected
    Summary
    26.1 Release Notes introduce major features across CXone Mpower, including Conversations, Real-Time Routing Rules, ML Model Builder, Noise Cancellation, Presence Connect, and expanded Quick Responses, plus reorganized navigation and broader WFM/Observability enhancements. The notes also cover divisions, licensing implications, regional availability, and other enhancements slated for later in the release cycle.
    Difference
    45%
    Check dated 2026-02-07T06:56:45.000Z thumbnail image
  2. Check
    10 days ago
    No Change Detected
  3. Check
    17 days ago
    No Change Detected
  4. Check
    24 days ago
    Change Detected
    Summary
    25.4 Release Notes outline extensive CXone Mpower updates, including Business Continuity Plan management, external SAML 2.0 IdP login, cross-tenant data synchronization, and the removal of Hosted Softphone and Auto Attendant. It also adds Amazon Connect integration, Cognigy AI, Orchestrator enhancements, Real-Time Transcription, Enhanced Customer Card, and Desk, along with expanded regional availability (South Africa) and new admin/UI improvements, dashboards, and security features.
    Difference
    0.2%
    Check dated 2026-01-16T23:49:43.000Z thumbnail image
  5. Check
    31 days ago
    Change Detected
    Summary
    Added a 'Coming Soon in the 26.1 Release' section to the top of the 25.4 Release Notes page to indicate upcoming features. To avoid being alerted by small changes, set an alert condition by clicking below.
    Difference
    0.0%
    Check dated 2026-01-09T21:27:17.000Z thumbnail image
  6. Check
    45 days ago
    Change Detected
    Summary
    25.4 introduces new integrations (Amazon Connect, Cognigy AI), orchestration and AI features (Orchestrator, Real-Time Transcription, Desk), and admin enhancements (Business Continuity Plan, data synchronization), while removing Hosted Softphone and Auto Attendant, with several UI and deployment updates and regional availability details.
    Difference
    0.6%
    Check dated 2025-12-26T16:57:10.000Z thumbnail image
  7. Check
    52 days ago
    Change Detected
    Summary
    Hosted IP Voice Softphone retirement announced for end of March 2026 with migration to Integrated Softphone or Hosted Softphone options; Data Download Reports and Custom Reports gain Scheduled Report Queuing across all regions to improve regional reporting reliability.
    Difference
    0.4%
    Check dated 2025-12-19T12:51:32.000Z thumbnail image
  8. Check
    60 days ago
    Change Detected
    Summary
    Hosted - Softphone Solutions from CounterPath will be removed; CXone Mpower Softphone - Hosted - VDI will not be available after 31 March 2026. Switch agents to the Integrated Softphone as soon as possible; Hosted Softphone remains downloadable for Mac and Windows.
    Difference
    0.1%
    Check dated 2025-12-12T06:39:31.000Z thumbnail image

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