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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    4 days ago
    Change Detected
    Summary
    Hosted - Softphone Solutions from CounterPath will be removed; CXone Mpower Softphone - Hosted - VDI will not be available after 31 March 2026. Switch agents to the Integrated Softphone as soon as possible; Hosted Softphone remains downloadable for Mac and Windows.
    Difference
    0.1%
    Check dated 2025-12-12T06:39:31.000Z thumbnail image
  2. Check
    11 days ago
    Change Detected
    Summary
    Duplicate to My Reports lets you keep historical widgets from a dashboard by creating a new report on the My Reports tab when you don’t have a PM license. Near Real-Time widgets and metrics are not copied.
    Difference
    0.4%
    Check dated 2025-12-05T03:29:15.000Z thumbnail image
  3. Check
    18 days ago
    Change Detected
    Summary
    Release notes for 25.4 highlight new region availability in South Africa across Agent and related components, plus admin UI tweaks. The notes also cover new integrations (Amazon Connect, Cognigy AI, Pindrop), security/data policy updates, and feature deprecations.
    Difference
    0.1%
    Check dated 2025-11-28T02:18:42.000Z thumbnail image
  4. Check
    25 days ago
    Change Detected
    Summary
    25.4 Release Notes describe a broad set of platform updates, including a global UI/logo change, Admin enhancements (Business Continuity Plan toggle, tenant data synchronization), security improvements (external SAML 2.0 IdP login support and RSA key rotation), and significant feature changes such as removals of Hosted Softphone and Auto Attendant. The release also introduces new integrations and capabilities across Copilot, CRM, Observability, and AI Studio.
    Difference
    0.9%
    Check dated 2025-11-20T21:59:30.000Z thumbnail image
  5. Check
    32 days ago
    Change Detected
    Summary
    Release notes add visual indicators showing which forecast job generated each schedule and allow displaying the forecast driving staffing metrics; they also enable adjusting future forecast intervals directly within the forecast flow, improving forecasting accuracy and real-time alignment across planning tools.
    Difference
    0.7%
    Check dated 2025-11-13T15:15:09.000Z thumbnail image
  6. Check
    40 days ago
    Change Detected
    Summary
    New APIs enable programmatic registration of single-tenant applications with required Client Registration and permissions; App Clips feature adds invocation URLs for contacting users via App Clips.
    Difference
    0.2%
    Check dated 2025-11-06T07:30:00.000Z thumbnail image

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