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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    7 days ago
    Change Detected
    Summary
    This release adds broad ServiceNow integration capabilities across CXone, including Unified Agent Workspace for ServiceNow, multi-instance support, outbound queue selection for OpenFrame, RBAC updates for the ServiceNow mapping WebApp, and improved cross-environment directory and routing. It also removes webinar scheduling text from the notes, narrowing the page to feature-focused content.
    Difference
    0.9%
    Check dated 2026-09-17T22:35:26.000Z thumbnail image
  2. Check
    14 days ago
    Change Detected
    Summary
    The 26.3 release notes add two new items: Explicit OAuth Authentication Mode and Digital Experience (DX), signaling new authentication options and expanded digital experience capabilities in the release.
    Difference
    0.0%
    Check dated 2026-09-10T19:51:23.000Z thumbnail image
  3. Check
    21 days ago
    Change Detected
    Summary
    The 26.3 release notes were updated to reflect a new release cycle: the window now runs from 2 September 2026 to 5 November 2026. It also adds licensing/public preview notes and migration guidance for the Login with Amazon flow.
    Difference
    0.1%
    Check dated 2026-09-03T19:16:18.000Z thumbnail image
  4. Check
    28 days ago
    Change Detected
    Summary
    The Decision Tree feature has been renamed to Guided Capture, with no changes to how the feature operates.
    Difference
    0.1%
    Check dated 2026-08-27T18:12:22.000Z thumbnail image
  5. Check
    35 days ago
    Change Detected
    Summary
    New vocabulary customization options are introduced (Tune Vocabulary and Custom Vocabulary) as part of the 26.3 release, highlighting enhanced AI language control for agent interactions. The page also lists removed features, indicating deprecation of several older capabilities in this release.
    Difference
    1.0%
    Check dated 2026-08-20T22:17:42.000Z thumbnail image
  6. Check
    42 days ago
    Change Detected
    Summary
    26.3 release notes highlight significant accessibility enhancements across multiple CXone components, including Admin and Agent Workspace, to provide a more inclusive and usable experience. The changes describe improved assistive-technology support and broader accessibility features across the platform.
    Difference
    0.5%
    Check dated 2026-08-14T00:40:36.000Z thumbnail image

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