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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    3 days ago
    Change Detected
    Summary
    Massive dashboard revamp: UI/library overhaul, new widgets/metrics, performance upgrades, and localization, with feature delivery re-prioritized (GA → controlled release) and several UI behavior adjustments.
    Difference
    6%
    Check dated 2025-09-15T19:34:13.000Z thumbnail image
  2. Check
    10 days ago
    Change Detected
    Summary
    The web page has introduced a new method for creating SCIM-specific bearer tokens, enhancing user experience and security for API access. Additionally, the support for SCIM using bearer tokens has been added, which is significant for compatibility with identity providers like EntraID.
    Difference
    0.7%
    Check dated 2025-09-08T15:08:09.000Z thumbnail image
  3. Check
    17 days ago
    Change Detected
    Summary
    The web page has removed support for X (formerly known as Twitter) as a messaging channel, effective August 31, 2025, and users are advised to switch to alternative platforms. Additionally, improvements have been made to the conversion of scripts from Desktop Studio to Studio, enhancing usability.
    Difference
    3%
    Check dated 2025-09-01T09:40:33.000Z thumbnail image
  4. Check
    24 days ago
    Change Detected
    Summary
    The webpage has been updated to include a new Change History tab that improves user experience by showing a log of changes made to roles and tenants. Additionally, Noise Cancellation features are now generally available for agents, enhancing voice interactions by reducing background noise.
    Difference
    2%
    Check dated 2025-08-25T06:18:45.000Z thumbnail image
  5. Check
    32 days ago
    Change Detected
    Summary
    The term 'Performance Management (New)' has been replaced with 'Performance Management (Native)', indicating a shift in focus or branding for the performance management section.
    Difference
    0.0%
    Check dated 2025-08-18T02:17:23.000Z thumbnail image
  6. Check
    39 days ago
    Change Detected
    Summary
    The web page now indicates that certain features have become generally available, including new widgets and enhanced self-service tools for agents, which improve user experience and operational efficiency.
    Difference
    0.4%
    Check dated 2025-08-11T00:14:52.000Z thumbnail image

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