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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    6 days ago
    Change Detected
    Summary
    The webpage has been updated to include a new Change History tab that improves user experience by showing a log of changes made to roles and tenants. Additionally, Noise Cancellation features are now generally available for agents, enhancing voice interactions by reducing background noise.
    Difference
    2%
    Check dated 2025-08-25T06:18:45.000Z thumbnail image
  2. Check
    13 days ago
    Change Detected
    Summary
    The term 'Performance Management (New)' has been replaced with 'Performance Management (Native)', indicating a shift in focus or branding for the performance management section.
    Difference
    0.0%
    Check dated 2025-08-18T02:17:23.000Z thumbnail image
  3. Check
    20 days ago
    Change Detected
    Summary
    The web page now indicates that certain features have become generally available, including new widgets and enhanced self-service tools for agents, which improve user experience and operational efficiency.
    Difference
    0.4%
    Check dated 2025-08-11T00:14:52.000Z thumbnail image
  4. Check
    27 days ago
    Change Detected
    Summary
    The web page has undergone significant updates, including the introduction of the 25.3 release cycle, which features new functionalities such as a webinar on upcoming features, adjustments to feature availability, and enhancements to user experience across various applications. Notably, the changes include updates to the login flow, improvements in agent scheduling and CRM integrations, and the introduction of new APIs for better data management.
    Difference
    100%
    Check dated 2025-08-03T17:58:19.000Z thumbnail image
  5. Check
    34 days ago
    Change Detected
    Summary
    The page has been updated to include new community resources for customers and partners regarding the migration to the new CXone Mpower Dashboard, while some previous mentions of the Customer Request UI and Agent Embedded have been removed.
    Difference
    0.4%
    Check dated 2025-07-27T14:33:31.000Z thumbnail image
  6. Check
    49 days ago
    Change Detected
    Summary
    The web page now includes information about the deployment of version 25.2.1-Agent, which began on June 3, 2025, and notes that this information was not communicated previously.
    Difference
    0.7%
    Check dated 2025-07-13T06:04:05.000Z thumbnail image

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