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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    5 days ago
    Change Detected
    Summary
    New vocabulary customization options are introduced (Tune Vocabulary and Custom Vocabulary) as part of the 26.3 release, highlighting enhanced AI language control for agent interactions. The page also lists removed features, indicating deprecation of several older capabilities in this release.
    Difference
    1.0%
    Check dated 2026-08-20T22:17:42.000Z thumbnail image
  2. Check
    12 days ago
    Change Detected
    Summary
    26.3 release notes highlight significant accessibility enhancements across multiple CXone components, including Admin and Agent Workspace, to provide a more inclusive and usable experience. The changes describe improved assistive-technology support and broader accessibility features across the platform.
    Difference
    0.5%
    Check dated 2026-08-14T00:40:36.000Z thumbnail image
  3. Check
    19 days ago
    Change Detected
    Summary
    The 26.3 release adds Agent Workspace for Salesforce Voice and Admin Permissions, expanding Salesforce integration and access controls. It also introduces two standardized voice transfer metrics across voice channels and updates the Knowledge Hub documentation.
    Difference
    0.6%
    Check dated 2026-08-06T20:23:24.000Z thumbnail image
  4. Check
    26 days ago
    Change Detected
    Summary
    26.3 Release Notes page now consolidates the planned features and changes for the 26.3 release, including new UI changes, security enhancements, analytics capabilities, and regional deployments. The page also removes references to earlier release notes (26.1 and 26.2) to focus on the current release cycle.
    Difference
    39%
    Check dated 2026-07-30T18:04:09.000Z thumbnail image
  5. Check
    41 days ago
    Change Detected
    Summary
    The release notes introduce default transcription capabilities and preconfigured Text-to-Speech voices, replacing earlier language about manual setup and provider-specific configurations. This clarifies the out-of-the-box options for transcription and TTS in release 26.2.
    Difference
    0.2%
    Check dated 2026-07-16T08:47:55.000Z thumbnail image
  6. Check
    48 days ago
    Change Detected
    Summary
    The notes add guidance that enabling certain features (Digital Experience, Outbound Engagement/SmartReach, Personal Connection) requires an account representative to enable the correct settings. This clarifies who to contact to configure features before they can be used.
    Difference
    0.1%
    Check dated 2026-07-09T08:59:08.000Z thumbnail image

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