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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    6 days ago
    Change Detected
    Summary
    - Refined the dashboard section’s metric-related text labels. - Removed some corresponding wording from the same dashboard metrics area to match the updated release-notes formatting.
    Difference
    0.2%
    Check dated 2026-04-21T09:48:38.000Z thumbnail image
  2. Check
    14 days ago
    Change Detected
    Summary
    The release notes now include new items such as AI Agents (Cognigy) and Multi-Region BCP with deployment details, and remove several items (AI Studio, Interaction Analytics, PM) from the page.
    Difference
    0.5%
    Check dated 2026-04-14T06:57:24.000Z thumbnail image
  3. Check
    21 days ago
    Change Detected
    Summary
    The page now includes Cognigy AI and NiCE CXone Release Process sections, while AI Agents (Cognigy) and NiCE CXone Release Process sections have been removed.
    Difference
    0.0%
    Check dated 2026-04-07T02:40:25.000Z thumbnail image
  4. Check
    28 days ago
    Change Detected
    Summary
    26.1 Release Notes introduce a wide range of new CXone features across Workforce Engagement, Omnichannel Routing (ACD), Agent Workspace, Knowledge Hub, and DX, including Internal Chat, AI Studio, AI Noise Cancellation, Cognigy AI Agents, Presence Connect, Quick Responses, and expanded After-Call Work at the agent level. It also details new APIs, UI changes, reporting enhancements, regional availability, and deprecations that admins should consider when upgrading.
    Difference
    3%
    Check dated 2026-03-30T18:23:19.000Z thumbnail image
  5. Check
    35 days ago
    Change Detected
    Summary
    New APIs for divisions and BCP synchronization; updates to transfer logic when a skill is closed by hours of operation; and additions to Conversations along with various admin/UI enhancements across CXone Mpower.
    Difference
    1%
    Check dated 2026-03-23T13:57:48.000Z thumbnail image
  6. Check
    43 days ago
    Change Detected
    Summary
    GenAI Prompts introduces a Prompts tab and variable support, with configuration options and access controls in CXone Mpower. A new Priority Management for Digital Skills adds the ability to set digital-skill priorities directly in ACD skills, improving how digital interactions are routed and managed across the platform.
    Difference
    0.3%
    Check dated 2026-03-16T07:00:05.000Z thumbnail image

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