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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    today
    No Change Detected
  2. Check
    8 days ago
    No Change Detected
  3. Check
    15 days ago
    No Change Detected
  4. Check
    22 days ago
    Change Detected
    Summary
    The latest update introduces significant enhancements including the general availability of the Integration Hub and Interactions Hub, expanded features for CXone Agent and Bot Builder, and new capabilities for managing compliance and risk in contact centers. Additionally, the release notes highlight the introduction of AI-driven insights, improved routing attributes, and enhanced user experience features across various applications.
    Difference
    100%
    Check dated 2024-10-18T19:00:13.000Z thumbnail image
  5. Check
    44 days ago
    Change Detected
    Summary
    The website has added new content, while a notice regarding the controlled release status of a product has been removed.
    Difference
    0.2%
    Check dated 2024-09-27T01:37:27.000Z thumbnail image
  6. Check
    51 days ago
    Change Detected
    Summary
    The website has announced upcoming features in the 24.4 release, generating anticipation for new updates.
    Difference
    0.0%
    Check dated 2024-09-19T17:27:08.000Z thumbnail image
  7. Check
    59 days ago
    Change Detected
    Summary
    The website has introduced a new section on the Language Model page for Category Optimization, while the Accent Matching feature has been updated with monitoring capabilities and a dashboard, although some previous descriptions have been removed.
    Difference
    2%
    Check dated 2024-09-12T11:19:12.000Z thumbnail image
  8. Check
    66 days ago
    Change Detected
    Summary
    The latest update includes significant changes to category management, moving configuration to the Language Model page and introducing a new Category Optimization section, while also retaining the Customer Request UI Change feature that was previously set for removal.
    Difference
    2%
    Check dated 2024-09-05T10:22:28.000Z thumbnail image
  9. Check
    73 days ago
    Change Detected
    Summary
    The release cycle has been updated with a new channelLock parameter added to several APIs, allowing for enhanced dynamic contact handling, while the configuration for category sets has moved to the Language Model page in Interaction Analytics.
    Difference
    3%
    Check dated 2024-08-29T07:46:32.000Z thumbnail image

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