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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    5 days ago
    No Change Detected
  2. Check
    12 days ago
    Change Detected
    Summary
    The upcoming 25.1 Release will introduce new features including CXone Agent and Coaching, while CXA and CXone Coaching have been removed.
    Difference
    0.1%
    Check dated 2025-01-06T10:47:39.000Z thumbnail image
  3. Check
    19 days ago
    No Change Detected
  4. Check
    26 days ago
    Change Detected
    Summary
    New additions include CXA for ACS and Continuous Stream Transcription, while CXone Agent for ACS and CXone Continuous Stream Transcription have been removed.
    Difference
    0.1%
    Check dated 2024-12-23T00:33:35.000Z thumbnail image
  5. Check
    33 days ago
    Change Detected
    Summary
    The introduction of the GenAI Prompt Editor allows users to customize and manage generative AI prompts for Enlighten AI services, enhancing flexibility and efficiency, while several features have been updated or fixed in the latest cumulative updates.
    Difference
    0.8%
    Check dated 2024-12-15T19:52:55.000Z thumbnail image
  6. Check
    40 days ago
    Change Detected
    Summary
    The feature 'Do Not Send Addresses' has been renamed to 'Skip and Opt-Out History', and it will be available later in the release cycle, with a notable emphasis on the automatic locking of inactive user accounts starting in early December.
    Difference
    3%
    Check dated 2024-12-08T16:59:30.000Z thumbnail image
  7. Check
    47 days ago
    Change Detected
    Summary
    The deployment of version 24.4.1-agent for various CXone Agent platforms has begun, introducing new features, while significant improvements in Feedback Management include enhanced control over personalized survey links, custom contact fields in digital surveys, and a streamlined unsubscribe process for email invitations.
    Difference
    3%
    Check dated 2024-12-01T15:42:57.000Z thumbnail image
  8. Check
    55 days ago
    Change Detected
    Summary
    The new release introduces a retroactive Inactive Days Before a User Can Be Locked feature, automatically locking inactive employee accounts, and allows administrators to unlock user accounts directly, enhancing security and user management.
    Difference
    5%
    Check dated 2024-11-24T12:15:16.000Z thumbnail image

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