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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    3 days ago
    Change Detected
    Summary
    26.1 adds numerous new features across CXone Mpower (Conversations, Real-Time Routing Rules, ML Model, Noise Cancellation, Presence Connect, and expanded Quick Responses) plus major UI/admin enhancements (divisions data isolation, agent-level ACW, desktop/embedded profiles, and improved accessibility). It also includes regional deployment details and additional enhancements to dashboards and analytics.
    Difference
    2%
    Check dated 2026-02-21T16:46:03.000Z thumbnail image
  2. Check
    10 days ago
    Change Detected
    Summary
    These changes are editorial notes and feature-name adjustments (for example, ML Model and Quick Responses migration) with guidance on unique names for POCs and skills. They do not affect core functionality, pricing, stock, or time-slot aspects. To avoid being alerted by small changes, set an alert condition by clicking below.
    Difference
    0.4%
    Check dated 2026-02-14T13:33:10.000Z thumbnail image
  3. Check
    18 days ago
    Change Detected
    Summary
    26.1 Release Notes introduce major features across CXone Mpower, including Conversations, Real-Time Routing Rules, ML Model Builder, Noise Cancellation, Presence Connect, and expanded Quick Responses, plus reorganized navigation and broader WFM/Observability enhancements. The notes also cover divisions, licensing implications, regional availability, and other enhancements slated for later in the release cycle.
    Difference
    45%
    Check dated 2026-02-07T06:56:45.000Z thumbnail image
  4. Check
    39 days ago
    Change Detected
    Summary
    25.4 Release Notes outline extensive CXone Mpower updates, including Business Continuity Plan management, external SAML 2.0 IdP login, cross-tenant data synchronization, and the removal of Hosted Softphone and Auto Attendant. It also adds Amazon Connect integration, Cognigy AI, Orchestrator enhancements, Real-Time Transcription, Enhanced Customer Card, and Desk, along with expanded regional availability (South Africa) and new admin/UI improvements, dashboards, and security features.
    Difference
    0.2%
    Check dated 2026-01-16T23:49:43.000Z thumbnail image
  5. Check
    46 days ago
    Change Detected
    Summary
    Added a 'Coming Soon in the 26.1 Release' section to the top of the 25.4 Release Notes page to indicate upcoming features. To avoid being alerted by small changes, set an alert condition by clicking below.
    Difference
    0.0%
    Check dated 2026-01-09T21:27:17.000Z thumbnail image
  6. Check
    60 days ago
    Change Detected
    Summary
    25.4 introduces new integrations (Amazon Connect, Cognigy AI), orchestration and AI features (Orchestrator, Real-Time Transcription, Desk), and admin enhancements (Business Continuity Plan, data synchronization), while removing Hosted Softphone and Auto Attendant, with several UI and deployment updates and regional availability details.
    Difference
    0.6%
    Check dated 2025-12-26T16:57:10.000Z thumbnail image

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