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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    3 days ago
    No Change Detected
  2. Check
    11 days ago
    Change Detected
    Summary
    The release notes introduce default transcription capabilities and preconfigured Text-to-Speech voices, replacing earlier language about manual setup and provider-specific configurations. This clarifies the out-of-the-box options for transcription and TTS in release 26.2.
    Difference
    0.2%
    Check dated 2026-07-16T08:47:55.000Z thumbnail image
  3. Check
    18 days ago
    Change Detected
    Summary
    The notes add guidance that enabling certain features (Digital Experience, Outbound Engagement/SmartReach, Personal Connection) requires an account representative to enable the correct settings. This clarifies who to contact to configure features before they can be used.
    Difference
    0.1%
    Check dated 2026-07-09T08:59:08.000Z thumbnail image
  4. Check
    25 days ago
    Change Detected
    Difference
    1%
    Check dated 2026-07-02T03:31:44.000Z thumbnail image
  5. Check
    32 days ago
    Change Detected
    Summary
    The 26.2 release notes add new items such as Autopilot (Omilia), CR status, Unified Agent States GA with a later toggle, and features like Tagging Policy and Interactions Hub, and they encourage transitioning to Unified Agent States across the product suite.
    Difference
    0.1%
    Check dated 2026-06-25T00:59:07.000Z thumbnail image
  6. Check
    53 days ago
    Change Detected
    Summary
    Removes a regional timing caveat about feature availability from the 26.2 release notes page, removing the note that some regions may experience delays until mid-June.
    Difference
    0.0%
    Check dated 2026-06-03T14:56:11.000Z thumbnail image
  7. Check
    61 days ago
    Change Detected
    Summary
    This release notes page outlines new UI and feature changes for the 26.2 cycle, including an expanded Decision Tree experience, configurable rules, Adaptive Card schemas, Checklist cards, and a new vertical Copilot toolbar. It also notes that some features may be delayed regionally.
    Difference
    0.3%
    Check dated 2026-05-27T10:49:12.000Z thumbnail image

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