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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    yesterday
    Change Detected
    Summary
    The recent updates to the web page include significant enhancements to the release notes for version 25.2, detailing new features, adjustments, and integrations, particularly in the areas of webinar scheduling, CRM ticketing integration, and expanded support for various knowledge sources. Additionally, the release cycle dates have been clarified, and several features have been made generally available, enhancing user experience and operational efficiency.
    Difference
    100%
    Check dated 2025-04-24T14:42:59.000Z thumbnail image
  2. Check
    109 days ago
    Change Detected
    Summary
    The upcoming 25.1 Release will introduce new features including CXone Agent and Coaching, while CXA and CXone Coaching have been removed.
    Difference
    0.1%
    Check dated 2025-01-06T10:47:39.000Z thumbnail image
  3. Check
    123 days ago
    Change Detected
    Summary
    New additions include CXA for ACS and Continuous Stream Transcription, while CXone Agent for ACS and CXone Continuous Stream Transcription have been removed.
    Difference
    0.1%
    Check dated 2024-12-23T00:33:35.000Z thumbnail image
  4. Check
    130 days ago
    Change Detected
    Summary
    The introduction of the GenAI Prompt Editor allows users to customize and manage generative AI prompts for Enlighten AI services, enhancing flexibility and efficiency, while several features have been updated or fixed in the latest cumulative updates.
    Difference
    0.8%
    Check dated 2024-12-15T19:52:55.000Z thumbnail image
  5. Check
    137 days ago
    Change Detected
    Summary
    The feature 'Do Not Send Addresses' has been renamed to 'Skip and Opt-Out History', and it will be available later in the release cycle, with a notable emphasis on the automatic locking of inactive user accounts starting in early December.
    Difference
    3%
    Check dated 2024-12-08T16:59:30.000Z thumbnail image
  6. Check
    145 days ago
    Change Detected
    Summary
    The deployment of version 24.4.1-agent for various CXone Agent platforms has begun, introducing new features, while significant improvements in Feedback Management include enhanced control over personalized survey links, custom contact fields in digital surveys, and a streamlined unsubscribe process for email invitations.
    Difference
    3%
    Check dated 2024-12-01T15:42:57.000Z thumbnail image

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