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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    12 days ago
    Change Detected
    Summary
    25.4 introduces new integrations (Amazon Connect, Cognigy AI), orchestration and AI features (Orchestrator, Real-Time Transcription, Desk), and admin enhancements (Business Continuity Plan, data synchronization), while removing Hosted Softphone and Auto Attendant, with several UI and deployment updates and regional availability details.
    Difference
    0.6%
    Check dated 2025-12-26T16:57:10.000Z thumbnail image
  2. Check
    19 days ago
    Change Detected
    Summary
    Hosted IP Voice Softphone retirement announced for end of March 2026 with migration to Integrated Softphone or Hosted Softphone options; Data Download Reports and Custom Reports gain Scheduled Report Queuing across all regions to improve regional reporting reliability.
    Difference
    0.4%
    Check dated 2025-12-19T12:51:32.000Z thumbnail image
  3. Check
    26 days ago
    Change Detected
    Summary
    Hosted - Softphone Solutions from CounterPath will be removed; CXone Mpower Softphone - Hosted - VDI will not be available after 31 March 2026. Switch agents to the Integrated Softphone as soon as possible; Hosted Softphone remains downloadable for Mac and Windows.
    Difference
    0.1%
    Check dated 2025-12-12T06:39:31.000Z thumbnail image
  4. Check
    33 days ago
    Change Detected
    Summary
    Duplicate to My Reports lets you keep historical widgets from a dashboard by creating a new report on the My Reports tab when you don’t have a PM license. Near Real-Time widgets and metrics are not copied.
    Difference
    0.4%
    Check dated 2025-12-05T03:29:15.000Z thumbnail image
  5. Check
    40 days ago
    Change Detected
    Summary
    Release notes for 25.4 highlight new region availability in South Africa across Agent and related components, plus admin UI tweaks. The notes also cover new integrations (Amazon Connect, Cognigy AI, Pindrop), security/data policy updates, and feature deprecations.
    Difference
    0.1%
    Check dated 2025-11-28T02:18:42.000Z thumbnail image
  6. Check
    48 days ago
    Change Detected
    Summary
    25.4 Release Notes describe a broad set of platform updates, including a global UI/logo change, Admin enhancements (Business Continuity Plan toggle, tenant data synchronization), security improvements (external SAML 2.0 IdP login support and RSA key rotation), and significant feature changes such as removals of Hosted Softphone and Auto Attendant. The release also introduces new integrations and capabilities across Copilot, CRM, Observability, and AI Studio.
    Difference
    0.9%
    Check dated 2025-11-20T21:59:30.000Z thumbnail image

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