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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    3 days ago
    Change Detected
    Summary
    A Coming Soon in the 26.4 Release notice is added, and the 26.2 Release Notes entry is removed from the page.
    Difference
    0.0%
    Check dated 2026-10-01T20:56:49.000Z thumbnail image
  2. Check
    10 days ago
    Change Detected
    Summary
    A new Supervisor Workspace (Supervisor) entry has been added and the generic Supervisor entry has been removed, signaling a rename or introduction of a dedicated supervisor workspace in the 26.3 release notes.
    Difference
    0.0%
    Check dated 2026-09-24T20:56:21.000Z thumbnail image
  3. Check
    17 days ago
    Change Detected
    Summary
    This release adds broad ServiceNow integration capabilities across CXone, including Unified Agent Workspace for ServiceNow, multi-instance support, outbound queue selection for OpenFrame, RBAC updates for the ServiceNow mapping WebApp, and improved cross-environment directory and routing. It also removes webinar scheduling text from the notes, narrowing the page to feature-focused content.
    Difference
    0.9%
    Check dated 2026-09-17T22:35:26.000Z thumbnail image
  4. Check
    24 days ago
    Change Detected
    Summary
    The 26.3 release notes add two new items: Explicit OAuth Authentication Mode and Digital Experience (DX), signaling new authentication options and expanded digital experience capabilities in the release.
    Difference
    0.0%
    Check dated 2026-09-10T19:51:23.000Z thumbnail image
  5. Check
    31 days ago
    Change Detected
    Summary
    The 26.3 release notes were updated to reflect a new release cycle: the window now runs from 2 September 2026 to 5 November 2026. It also adds licensing/public preview notes and migration guidance for the Login with Amazon flow.
    Difference
    0.1%
    Check dated 2026-09-03T19:16:18.000Z thumbnail image
  6. Check
    38 days ago
    Change Detected
    Summary
    The Decision Tree feature has been renamed to Guided Capture, with no changes to how the feature operates.
    Difference
    0.1%
    Check dated 2026-08-27T18:12:22.000Z thumbnail image

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