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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    yesterday
    Change Detected
    Summary
    The web page has replaced the name 'LiveVox' with 'SmartReach', indicating a significant change in the service or product being offered.
    Difference
    0.0%
    Check dated 2025-06-21T19:33:59.000Z thumbnail image
  2. Check
    8 days ago
    Change Detected
    Summary
    The page has removed specific mention of Alphanumeric support for Nexmo SMS while retaining the general information about Alphanumeric Sender IDs.
    Difference
    0.4%
    Check dated 2025-06-14T13:46:53.000Z thumbnail image
  3. Check
    16 days ago
    Change Detected
    Summary
    The release timeline for a feature has been adjusted to a later date, and there are updates regarding licensing and the introduction of an Agent Assist Hub.
    Difference
    0.4%
    Check dated 2025-06-07T07:22:31.000Z thumbnail image
  4. Check
    23 days ago
    No Change Detected
  5. Check
    30 days ago
    Change Detected
    Summary
    The release cycle dates have been updated, with the end date now set for early August 2025 instead of late July 2025. Additionally, the default SSO state timeout has been reduced from 168 hours to 48 hours, which may impact user session management.
    Difference
    6%
    Check dated 2025-05-23T23:07:12.000Z thumbnail image
  6. Check
    59 days ago
    Change Detected
    Summary
    The recent updates to the web page include significant enhancements to the release notes for version 25.2, detailing new features, adjustments, and integrations, particularly in the areas of webinar scheduling, CRM ticketing integration, and expanded support for various knowledge sources. Additionally, the release cycle dates have been clarified, and several features have been made generally available, enhancing user experience and operational efficiency.
    Difference
    100%
    Check dated 2025-04-24T14:42:59.000Z thumbnail image
  7. Check
    168 days ago
    Change Detected
    Summary
    The upcoming 25.1 Release will introduce new features including CXone Agent and Coaching, while CXA and CXone Coaching have been removed.
    Difference
    0.1%
    Check dated 2025-01-06T10:47:39.000Z thumbnail image

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