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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    5 days ago
    Change Detected
    Summary
    The page has introduced a new feature called Performance Management and has replaced the Autopilot and eGain features with a focus on Copilot for Agents. Additionally, it now highlights compatibility with Oracle and Microsoft Dynamics.
    Difference
    0.3%
    Check dated 2025-07-06T02:57:23.000Z thumbnail image
  2. Check
    12 days ago
    Change Detected
    Summary
    The web page has introduced new features related to customer request UI changes and CRM configuration for Kustomer, while some references to specific products have been removed.
    Difference
    2%
    Check dated 2025-06-28T22:14:20.000Z thumbnail image
  3. Check
    19 days ago
    Change Detected
    Summary
    The web page has replaced the name 'LiveVox' with 'SmartReach', indicating a significant change in the service or product being offered.
    Difference
    0.0%
    Check dated 2025-06-21T19:33:59.000Z thumbnail image
  4. Check
    26 days ago
    Change Detected
    Summary
    The page has removed specific mention of Alphanumeric support for Nexmo SMS while retaining the general information about Alphanumeric Sender IDs.
    Difference
    0.4%
    Check dated 2025-06-14T13:46:53.000Z thumbnail image
  5. Check
    33 days ago
    Change Detected
    Summary
    The release timeline for a feature has been adjusted to a later date, and there are updates regarding licensing and the introduction of an Agent Assist Hub.
    Difference
    0.4%
    Check dated 2025-06-07T07:22:31.000Z thumbnail image
  6. Check
    48 days ago
    Change Detected
    Summary
    The release cycle dates have been updated, with the end date now set for early August 2025 instead of late July 2025. Additionally, the default SSO state timeout has been reduced from 168 hours to 48 hours, which may impact user session management.
    Difference
    6%
    Check dated 2025-05-23T23:07:12.000Z thumbnail image

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