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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page
- Check6 days agoChange DetectedThe webpage has been updated to include a new Change History tab that improves user experience by showing a log of changes made to roles and tenants. Additionally, Noise Cancellation features are now generally available for agents, enhancing voice interactions by reducing background noise.SummaryDifference2%
- Check13 days agoChange DetectedThe term 'Performance Management (New)' has been replaced with 'Performance Management (Native)', indicating a shift in focus or branding for the performance management section.SummaryDifference0.0%
- Check20 days agoChange DetectedThe web page now indicates that certain features have become generally available, including new widgets and enhanced self-service tools for agents, which improve user experience and operational efficiency.SummaryDifference0.4%
- Check27 days agoChange DetectedThe web page has undergone significant updates, including the introduction of the 25.3 release cycle, which features new functionalities such as a webinar on upcoming features, adjustments to feature availability, and enhancements to user experience across various applications. Notably, the changes include updates to the login flow, improvements in agent scheduling and CRM integrations, and the introduction of new APIs for better data management.SummaryDifference100%
- Check34 days agoChange DetectedThe page has been updated to include new community resources for customers and partners regarding the migration to the new CXone Mpower Dashboard, while some previous mentions of the Customer Request UI and Agent Embedded have been removed.SummaryDifference0.4%
- Check49 days agoChange DetectedThe web page now includes information about the deployment of version 25.2.1-Agent, which began on June 3, 2025, and notes that this information was not communicated previously.SummaryDifference0.7%
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