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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page
- ChecktodayNo Change Detected
- Check8 days agoNo Change Detected
- Check15 days agoNo Change Detected
- Check22 days agoChange DetectedThe latest update introduces significant enhancements including the general availability of the Integration Hub and Interactions Hub, expanded features for CXone Agent and Bot Builder, and new capabilities for managing compliance and risk in contact centers. Additionally, the release notes highlight the introduction of AI-driven insights, improved routing attributes, and enhanced user experience features across various applications.SummaryDifference100%
- Check44 days agoChange DetectedThe website has added new content, while a notice regarding the controlled release status of a product has been removed.SummaryDifference0.2%
- Check51 days agoChange DetectedThe website has announced upcoming features in the 24.4 release, generating anticipation for new updates.SummaryDifference0.0%
- Check59 days agoChange DetectedThe website has introduced a new section on the Language Model page for Category Optimization, while the Accent Matching feature has been updated with monitoring capabilities and a dashboard, although some previous descriptions have been removed.SummaryDifference2%
- Check66 days agoChange DetectedThe latest update includes significant changes to category management, moving configuration to the Language Model page and introducing a new Category Optimization section, while also retaining the Customer Request UI Change feature that was previously set for removal.SummaryDifference2%
- Check73 days agoChange DetectedThe release cycle has been updated with a new channelLock parameter added to several APIs, allowing for enhanced dynamic contact handling, while the configuration for category sets has moved to the Language Model page in Interaction Analytics.SummaryDifference3%
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