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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    yesterday
    Change Detected
    Summary
    The 26.3 release notes were updated to reflect a new release cycle: the window now runs from 2 September 2026 to 5 November 2026. It also adds licensing/public preview notes and migration guidance for the Login with Amazon flow.
    Difference
    0.1%
    Check dated 2026-09-03T19:16:18.000Z thumbnail image
  2. Check
    8 days ago
    Change Detected
    Summary
    The Decision Tree feature has been renamed to Guided Capture, with no changes to how the feature operates.
    Difference
    0.1%
    Check dated 2026-08-27T18:12:22.000Z thumbnail image
  3. Check
    15 days ago
    Change Detected
    Summary
    New vocabulary customization options are introduced (Tune Vocabulary and Custom Vocabulary) as part of the 26.3 release, highlighting enhanced AI language control for agent interactions. The page also lists removed features, indicating deprecation of several older capabilities in this release.
    Difference
    1.0%
    Check dated 2026-08-20T22:17:42.000Z thumbnail image
  4. Check
    22 days ago
    Change Detected
    Summary
    26.3 release notes highlight significant accessibility enhancements across multiple CXone components, including Admin and Agent Workspace, to provide a more inclusive and usable experience. The changes describe improved assistive-technology support and broader accessibility features across the platform.
    Difference
    0.5%
    Check dated 2026-08-14T00:40:36.000Z thumbnail image
  5. Check
    29 days ago
    Change Detected
    Summary
    The 26.3 release adds Agent Workspace for Salesforce Voice and Admin Permissions, expanding Salesforce integration and access controls. It also introduces two standardized voice transfer metrics across voice channels and updates the Knowledge Hub documentation.
    Difference
    0.6%
    Check dated 2026-08-06T20:23:24.000Z thumbnail image
  6. Check
    36 days ago
    Change Detected
    Summary
    26.3 Release Notes page now consolidates the planned features and changes for the 26.3 release, including new UI changes, security enhancements, analytics capabilities, and regional deployments. The page also removes references to earlier release notes (26.1 and 26.2) to focus on the current release cycle.
    Difference
    39%
    Check dated 2026-07-30T18:04:09.000Z thumbnail image

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