Stay updated on NICE CXone (formerly NICE inContact) Latest Updates

Sign up to get notified when there's something new on the NICE CXone (formerly NICE inContact) Latest Updates page.
Latest website image capture
Clouds background image

Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    today
    Change Detected
    Summary
    New APIs enable programmatic registration of single-tenant applications with required Client Registration and permissions; App Clips feature adds invocation URLs for contacting users via App Clips.
    Difference
    0.2%
    Check dated 2025-11-06T07:30:00.000Z thumbnail image
  2. Check
    8 days ago
    Change Detected
    Summary
    The 25.4 Release Notes page outlines features for the 25.4 cycle, starting Oct 29, 2025, with regional expansion to South Africa and updates to authentication, business continuity, and admin tooling. It describes new capabilities and changes across multiple CXone Mpower components.
    Difference
    38%
    Check dated 2025-10-30T04:17:01.000Z thumbnail image
  3. Check
    15 days ago
    Change Detected
    Summary
    Agent Builder has been renamed, and a test pane has been added to test the connection between Agent Builder and related components; Bot Builder has also been renamed accordingly.
    Difference
    0.1%
    Check dated 2025-10-22T23:52:22.000Z thumbnail image
  4. Check
    29 days ago
    Change Detected
    Summary
    Added content introduces the term 'Bot Builder' and guidance about adding intents and reviewing examples; deletions remove several phrases related to Mpower agents and initial wording about manually adding examples. Overall, this indicates a refocusing on bot-building terminology and validation steps rather than changes to core information.
    Difference
    0.4%
    Check dated 2025-10-08T20:18:14.000Z thumbnail image
  5. Check
    38 days ago
    Change Detected
    Summary
    Adds new UI features and security enhancements (Dashboard, Interactions Hub, secure LINE attachments with expiry), and removes older items (CXone Mpower Dashboard, certain Interactions Hub data policies).
    Difference
    1.0%
    Check dated 2025-09-30T03:46:29.000Z thumbnail image
  6. Check
    45 days ago
    Change Detected
    Summary
    Added new sections/features (data policies, Interactions Hub, (Mpower Agents)) and removed older items (Interactions hub - data policies, Bot Builder, Dashboard). Interactions Hub and data policies are the core content changes driving reorganization and policy emphasis.
    Difference
    0.1%
    Check dated 2025-09-22T23:45:43.000Z thumbnail image

Stay in the know with updates to NICE CXone (formerly NICE inContact) Latest Updates

Enter your email address, and we'll notify you when there's something new on the NICE CXone (formerly NICE inContact) Latest Updates page.