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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    2 days ago
    Change Detected
    Summary
    The release notes add a Salesforce Voice release-history link and clarify that the tenant-switching API lets licensed customers activate or deactivate BC/DR tenants and check which tenant is active; it does not perform automatic switching.
    Difference
    0.1%
    Check dated 2026-10-22T22:44:40.000Z thumbnail image
  2. Check
    9 days ago
    No Change Detected
  3. Check
    16 days ago
    Change Detected
    Summary
    Topic AI language support is revised: CXone and Nexidia jointly support English, Brazilian Portuguese, Spanish, French, German, Dutch, and Japanese, while Korean, Italian, and Chinese are listed for Nexidia only. This replaces the previous language-specific support descriptions.
    Difference
    0.0%
    Check dated 2026-10-08T21:49:45.000Z thumbnail image
  4. Check
    23 days ago
    Change Detected
    Summary
    A Coming Soon in the 26.4 Release notice is added, and the 26.2 Release Notes entry is removed from the page.
    Difference
    0.0%
    Check dated 2026-10-01T20:56:49.000Z thumbnail image
  5. Check
    30 days ago
    Change Detected
    Summary
    A new Supervisor Workspace (Supervisor) entry has been added and the generic Supervisor entry has been removed, signaling a rename or introduction of a dedicated supervisor workspace in the 26.3 release notes.
    Difference
    0.0%
    Check dated 2026-09-24T20:56:21.000Z thumbnail image
  6. Check
    37 days ago
    Change Detected
    Summary
    This release adds broad ServiceNow integration capabilities across CXone, including Unified Agent Workspace for ServiceNow, multi-instance support, outbound queue selection for OpenFrame, RBAC updates for the ServiceNow mapping WebApp, and improved cross-environment directory and routing. It also removes webinar scheduling text from the notes, narrowing the page to feature-focused content.
    Difference
    0.9%
    Check dated 2026-09-17T22:35:26.000Z thumbnail image
  7. Check
    44 days ago
    Change Detected
    Summary
    The 26.3 release notes add two new items: Explicit OAuth Authentication Mode and Digital Experience (DX), signaling new authentication options and expanded digital experience capabilities in the release.
    Difference
    0.0%
    Check dated 2026-09-10T19:51:23.000Z thumbnail image

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