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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    5 days ago
    Change Detected
    Difference
    1%
    Check dated 2026-07-02T03:31:44.000Z thumbnail image
  2. Check
    12 days ago
    Change Detected
    Summary
    The 26.2 release notes add new items such as Autopilot (Omilia), CR status, Unified Agent States GA with a later toggle, and features like Tagging Policy and Interactions Hub, and they encourage transitioning to Unified Agent States across the product suite.
    Difference
    0.1%
    Check dated 2026-06-25T00:59:07.000Z thumbnail image
  3. Check
    19 days ago
    No Change Detected
  4. Check
    33 days ago
    Change Detected
    Summary
    Removes a regional timing caveat about feature availability from the 26.2 release notes page, removing the note that some regions may experience delays until mid-June.
    Difference
    0.0%
    Check dated 2026-06-03T14:56:11.000Z thumbnail image
  5. Check
    40 days ago
    Change Detected
    Summary
    This release notes page outlines new UI and feature changes for the 26.2 cycle, including an expanded Decision Tree experience, configurable rules, Adaptive Card schemas, Checklist cards, and a new vertical Copilot toolbar. It also notes that some features may be delayed regionally.
    Difference
    0.3%
    Check dated 2026-05-27T10:49:12.000Z thumbnail image
  6. Check
    47 days ago
    Change Detected
    Summary
    Access to the 26.2 release notes is now provided on the page, along with links to the webinar recording and presentation slides for deeper detail. Webinar-specific scheduling text has been removed from the page.
    Difference
    0.1%
    Check dated 2026-05-20T06:51:02.000Z thumbnail image
  7. Check
    55 days ago
    Change Detected
    Summary
    This entry records renaming of ACW time fields (e.g., ACW Time Enabled to Additional ACW Time Enabled) and related field name changes, plus notes that Agent Capacity Profiles can be enabled after CU6 and new admin permission configurations. It also references broader platform and UI updates across Admin, Agent Workspace, and DX components, including platform name changes, new widgets, and expanded workflow support.
    Difference
    0.8%
    Check dated 2026-05-13T03:12:11.000Z thumbnail image

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