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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    3 days ago
    Change Detected
    Summary
    Removes a regional timing caveat about feature availability from the 26.2 release notes page, removing the note that some regions may experience delays until mid-June.
    Difference
    0.0%
    Check dated 2026-06-03T14:56:11.000Z thumbnail image
  2. Check
    10 days ago
    Change Detected
    Summary
    This release notes page outlines new UI and feature changes for the 26.2 cycle, including an expanded Decision Tree experience, configurable rules, Adaptive Card schemas, Checklist cards, and a new vertical Copilot toolbar. It also notes that some features may be delayed regionally.
    Difference
    0.3%
    Check dated 2026-05-27T10:49:12.000Z thumbnail image
  3. Check
    17 days ago
    Change Detected
    Summary
    Access to the 26.2 release notes is now provided on the page, along with links to the webinar recording and presentation slides for deeper detail. Webinar-specific scheduling text has been removed from the page.
    Difference
    0.1%
    Check dated 2026-05-20T06:51:02.000Z thumbnail image
  4. Check
    25 days ago
    Change Detected
    Summary
    This entry records renaming of ACW time fields (e.g., ACW Time Enabled to Additional ACW Time Enabled) and related field name changes, plus notes that Agent Capacity Profiles can be enabled after CU6 and new admin permission configurations. It also references broader platform and UI updates across Admin, Agent Workspace, and DX components, including platform name changes, new widgets, and expanded workflow support.
    Difference
    0.8%
    Check dated 2026-05-13T03:12:11.000Z thumbnail image
  5. Check
    32 days ago
    Change Detected
    Summary
    The 26.2 Release Notes describe a global branding update to NiCE CXone (name and logo), a substantial accessibility refresh, and a wide array of feature, API, and integration enhancements across Agent Workspace, Admin, and DX. It also notes renamed components (Agent Capacity Profiles) and updated deployment timing, signaling a broad, platform-wide upgrade.
    Difference
    0.6%
    Check dated 2026-05-05T21:59:58.000Z thumbnail image
  6. Check
    39 days ago
    Change Detected
    Summary
    The 26.2 release notes page documents extensive platform updates, including a platform name and logo change to NiCE CXone, global accessibility enhancements, expanded regional certifications and compliance features, new APIs and data policies, and Copilot/AI features across Agent, Supervisor, and Engagement Hub, along with CRM integration improvements and performance enhancements.
    Difference
    37%
    Check dated 2026-04-28T14:43:21.000Z thumbnail image

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