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Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    5 days ago
    Change Detected
    Summary
    This entry records renaming of ACW time fields (e.g., ACW Time Enabled to Additional ACW Time Enabled) and related field name changes, plus notes that Agent Capacity Profiles can be enabled after CU6 and new admin permission configurations. It also references broader platform and UI updates across Admin, Agent Workspace, and DX components, including platform name changes, new widgets, and expanded workflow support.
    Difference
    0.8%
    Check dated 2026-05-13T03:12:11.000Z thumbnail image
  2. Check
    12 days ago
    Change Detected
    Summary
    The 26.2 Release Notes describe a global branding update to NiCE CXone (name and logo), a substantial accessibility refresh, and a wide array of feature, API, and integration enhancements across Agent Workspace, Admin, and DX. It also notes renamed components (Agent Capacity Profiles) and updated deployment timing, signaling a broad, platform-wide upgrade.
    Difference
    0.6%
    Check dated 2026-05-05T21:59:58.000Z thumbnail image
  3. Check
    19 days ago
    Change Detected
    Summary
    The 26.2 release notes page documents extensive platform updates, including a platform name and logo change to NiCE CXone, global accessibility enhancements, expanded regional certifications and compliance features, new APIs and data policies, and Copilot/AI features across Agent, Supervisor, and Engagement Hub, along with CRM integration improvements and performance enhancements.
    Difference
    37%
    Check dated 2026-04-28T14:43:21.000Z thumbnail image
  4. Check
    27 days ago
    Change Detected
    Summary
    - Refined the dashboard section’s metric-related text labels. - Removed some corresponding wording from the same dashboard metrics area to match the updated release-notes formatting.
    Difference
    0.2%
    Check dated 2026-04-21T09:48:38.000Z thumbnail image
  5. Check
    34 days ago
    Change Detected
    Summary
    The release notes now include new items such as AI Agents (Cognigy) and Multi-Region BCP with deployment details, and remove several items (AI Studio, Interaction Analytics, PM) from the page.
    Difference
    0.5%
    Check dated 2026-04-14T06:57:24.000Z thumbnail image
  6. Check
    41 days ago
    Change Detected
    Summary
    The page now includes Cognigy AI and NiCE CXone Release Process sections, while AI Agents (Cognigy) and NiCE CXone Release Process sections have been removed.
    Difference
    0.0%
    Check dated 2026-04-07T02:40:25.000Z thumbnail image

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