Stay updated on NICE CXone (formerly NICE inContact) Latest Updates

Sign up to get notified when there's something new on the NICE CXone (formerly NICE inContact) Latest Updates page.
Latest website image capture
Clouds background image

Latest updates to the NICE CXone (formerly NICE inContact) Latest Updates page

  1. Check
    5 days ago
    Change Detected
    Summary
    The release notes shift from the prior 26.3 cycle to 26.4, with its planned dates and webinar information, and describe extensive upcoming changes across NiCE CXone products. Highlights include enhancements to agent tools, administration and security, AI and analytics, APIs, and data sharing.
    Difference
    35%
    Check dated 2026-10-29T20:53:21.000Z thumbnail image
  2. Check
    12 days ago
    Change Detected
    Summary
    The release notes add a Salesforce Voice release-history link and clarify that the tenant-switching API lets licensed customers activate or deactivate BC/DR tenants and check which tenant is active; it does not perform automatic switching.
    Difference
    0.1%
    Check dated 2026-10-22T22:44:40.000Z thumbnail image
  3. Check
    26 days ago
    Change Detected
    Summary
    Topic AI language support is revised: CXone and Nexidia jointly support English, Brazilian Portuguese, Spanish, French, German, Dutch, and Japanese, while Korean, Italian, and Chinese are listed for Nexidia only. This replaces the previous language-specific support descriptions.
    Difference
    0.0%
    Check dated 2026-10-08T21:49:45.000Z thumbnail image
  4. Check
    33 days ago
    Change Detected
    Summary
    A Coming Soon in the 26.4 Release notice is added, and the 26.2 Release Notes entry is removed from the page.
    Difference
    0.0%
    Check dated 2026-10-01T20:56:49.000Z thumbnail image
  5. Check
    40 days ago
    Change Detected
    Summary
    A new Supervisor Workspace (Supervisor) entry has been added and the generic Supervisor entry has been removed, signaling a rename or introduction of a dedicated supervisor workspace in the 26.3 release notes.
    Difference
    0.0%
    Check dated 2026-09-24T20:56:21.000Z thumbnail image
  6. Check
    47 days ago
    Change Detected
    Summary
    This release adds broad ServiceNow integration capabilities across CXone, including Unified Agent Workspace for ServiceNow, multi-instance support, outbound queue selection for OpenFrame, RBAC updates for the ServiceNow mapping WebApp, and improved cross-environment directory and routing. It also removes webinar scheduling text from the notes, narrowing the page to feature-focused content.
    Difference
    0.9%
    Check dated 2026-09-17T22:35:26.000Z thumbnail image

Stay in the know with updates to NICE CXone (formerly NICE inContact) Latest Updates

Enter your email address, and we'll notify you when there's something new on the NICE CXone (formerly NICE inContact) Latest Updates page.