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Latest updates to the Talkdesk Latest Updates page

  1. Check
    2 days ago
    Change Detected
    Summary
    Talkdesk for Salesforce Voice has been added as an available integration, while Talkdesk for Service Cloud Voice has been removed. This update changes the integration options for Talkdesk Live and affects how customers connect Talkdesk Live to Salesforce and Service Cloud workflows.
    Difference
    0.0%
    Check dated 2026-05-15T02:06:54.000Z thumbnail image
  2. Check
    9 days ago
    No Change Detected
  3. Check
    16 days ago
    No Change Detected
  4. Check
    23 days ago
    Change Detected
    Summary
    The release notes page was updated by adding an entry dated April 22, 2026 and removing the entry dated March 20, 2026.
    Difference
    0.0%
    Check dated 2026-04-23T14:22:15.000Z thumbnail image
  5. Check
    45 days ago
    Change Detected
    Summary
    Release Notes now list new integrations including FAQ - Integrations, Talkdesk Click-to-Call Extension, Automated Tasks, and connections to Zoho, Zingtree, UserVoice, SnapEngage, Shopify, Pipedrive, OnePageCRM, Olark, Nimble, Talkdesk Embedded, LiveChat, Kustomer, Intercom, Keap, Highrise, Help Scout, Google, Front, Freshservice, Freshdesk, BigCommerce, and Contact Importer. English (United States) language support was added, replacing English (US).
    Difference
    1%
    Check dated 2026-04-02T00:34:43.000Z thumbnail image
  6. Check
    52 days ago
    Change Detected
    Summary
    Rollout of User Scope in Talkdesk Live begins March 24, 2026, introducing granular data visibility controls with new scopes (User, Team, Child Teams, Team + Child Teams) and Restricted Access messages on non-filterable widgets.
    Difference
    0.6%
    Check dated 2026-03-25T20:57:19.000Z thumbnail image
  7. Check
    59 days ago
    Change Detected
    Summary
    Introduction of User Scope for Talkdesk Live Reporting, a new permission that restricts agents to viewing only their own performance data, with rollout beginning March 18, 2026 and guidance in Scopes in Live Reporting. The page also reflects the rebranding of Talkdesk CXA Operations Center (formerly AI Trainer).
    Difference
    0.7%
    Check dated 2026-03-18T15:53:35.000Z thumbnail image
  8. Check
    66 days ago
    Change Detected
    Summary
    Added Talkdesk CXA Operations Center (FKA AI Trainer) and removed Talkdesk AI Trainer.
    Difference
    0.0%
    Check dated 2026-03-11T14:57:25.000Z thumbnail image

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