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Latest updates to the Talkdesk Latest Updates page

  1. Check
    2 days ago
    Change Detected
    Summary
    Added attribute-based routing columns (Attributes, Proficiency, User Attributes, User Proficiency) to Talkdesk Live widgets such as Live Contacts List and Live Agents List to display routing attributes and agent proficiency. This release shows ongoing enhancements to routing visibility in Talkdesk Live dashboards.
    Difference
    1%
    Check dated 2025-12-15T19:54:26.000Z thumbnail image
  2. Check
    9 days ago
    No Change Detected
  3. Check
    17 days ago
    Change Detected
    Summary
    Release notes document updates include higher decimal precision in the Live API (up to 20 places), new Live widgets and columns, and the introduction of Team Scope with restricted visibility. Additional entries cover features like Live Sentinel monitoring, Force Logout, and Offline Agents List, plus notes on earlier rollouts and banners.
    Difference
    3%
    Check dated 2025-12-01T11:51:57.000Z thumbnail image
  4. Check
    24 days ago
    Change Detected
    Summary
    Talkdesk Live API precision has been updated to allow numeric and percentage values up to 20 decimal places (from 4), improving accuracy for high-precision real-time metrics. The rollout began on November 17, 2025 and introduces Talkdesk Live API capabilities.
    Difference
    1%
    Check dated 2025-11-24T11:10:00.000Z thumbnail image
  5. Check
    31 days ago
    Change Detected
    Summary
    A new Talkdesk Live release note entry was added on November 10, 2025. The September 15, 2025 entry was removed.
    Difference
    0.0%
    Check dated 2025-11-17T06:07:51.000Z thumbnail image
  6. Check
    38 days ago
    Change Detected
    Summary
    The phrase 'Talkdesk CXA for any Contact Center' has been changed to 'Talkdesk CXA for any contact center' (capitalization change only). No other content or functionality appears affected. To avoid being alerted by small changes, set an alert condition by clicking below.
    Difference
    0.0%
    Check dated 2025-11-10T01:58:17.000Z thumbnail image
  7. Check
    59 days ago
    Change Detected
    Summary
    The page now adds a new section or emphasis on Business Continuity Planning, while removing the term 'Google' from the content. The change shifts the page away from references to Google toward a topic on continuity planning.
    Difference
    0.1%
    Check dated 2025-10-19T16:04:12.000Z thumbnail image

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