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Latest updates to the Talkdesk Latest Updates page

  1. Check
    7 days ago
    Change Detected
    Summary
    A new release notes entry dated February 11, 2026 was added to the Talkdesk Live Release Notes page, expanding the historical record of changes; To avoid being alerted by small changes, set an alert condition by clicking below.
    Difference
    0.2%
    Check dated 2026-02-18T03:28:25.000Z thumbnail image
  2. Check
    14 days ago
    Change Detected
    Summary
    Added a Custom Start Time option in the Time Span settings for Talkdesk Live widgets, enabling per-widget customization of when metrics reset each day. Dashboard owners can configure custom start times at the widget level to align metric timing with business hours or shifts, with a staged rollout beginning February 12, 2026.
    Difference
    0.4%
    Check dated 2026-02-11T01:54:36.000Z thumbnail image
  3. Check
    21 days ago
    Change Detected
    Summary
    Added: Talkdesk Higher Education Experience Cloud, Talkdesk Scheduled Callbacks, and [Preview] Talkdesk Automation Flows; Removed: Contact Importer, Freshdesk, and Freshservice (effective December 12, 2025).
    Difference
    0.3%
    Check dated 2026-02-03T23:16:41.000Z thumbnail image
  4. Check
    50 days ago
    Change Detected
    Summary
    2026 is added to the Release Notes archive and 2025 is removed. This is a routine archival update and does not affect functionality or user workflows.
    Difference
    0.0%
    Check dated 2026-01-06T02:05:48.000Z thumbnail image
  5. Check
    71 days ago
    Change Detected
    Summary
    Added attribute-based routing columns (Attributes, Proficiency, User Attributes, User Proficiency) to Talkdesk Live widgets such as Live Contacts List and Live Agents List to display routing attributes and agent proficiency. This release shows ongoing enhancements to routing visibility in Talkdesk Live dashboards.
    Difference
    1%
    Check dated 2025-12-15T19:54:26.000Z thumbnail image
  6. Check
    85 days ago
    Change Detected
    Summary
    Release notes document updates include higher decimal precision in the Live API (up to 20 places), new Live widgets and columns, and the introduction of Team Scope with restricted visibility. Additional entries cover features like Live Sentinel monitoring, Force Logout, and Offline Agents List, plus notes on earlier rollouts and banners.
    Difference
    3%
    Check dated 2025-12-01T11:51:57.000Z thumbnail image

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