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Latest updates to the Talkdesk Latest Updates page

  1. Check
    5 days ago
    Change Detected
    Summary
    Release Notes now list new integrations including FAQ - Integrations, Talkdesk Click-to-Call Extension, Automated Tasks, and connections to Zoho, Zingtree, UserVoice, SnapEngage, Shopify, Pipedrive, OnePageCRM, Olark, Nimble, Talkdesk Embedded, LiveChat, Kustomer, Intercom, Keap, Highrise, Help Scout, Google, Front, Freshservice, Freshdesk, BigCommerce, and Contact Importer. English (United States) language support was added, replacing English (US).
    Difference
    1%
    Check dated 2026-04-02T00:34:43.000Z thumbnail image
  2. Check
    12 days ago
    Change Detected
    Summary
    Rollout of User Scope in Talkdesk Live begins March 24, 2026, introducing granular data visibility controls with new scopes (User, Team, Child Teams, Team + Child Teams) and Restricted Access messages on non-filterable widgets.
    Difference
    0.6%
    Check dated 2026-03-25T20:57:19.000Z thumbnail image
  3. Check
    19 days ago
    Change Detected
    Summary
    Introduction of User Scope for Talkdesk Live Reporting, a new permission that restricts agents to viewing only their own performance data, with rollout beginning March 18, 2026 and guidance in Scopes in Live Reporting. The page also reflects the rebranding of Talkdesk CXA Operations Center (formerly AI Trainer).
    Difference
    0.7%
    Check dated 2026-03-18T15:53:35.000Z thumbnail image
  4. Check
    26 days ago
    Change Detected
    Summary
    Added Talkdesk CXA Operations Center (FKA AI Trainer) and removed Talkdesk AI Trainer.
    Difference
    0.0%
    Check dated 2026-03-11T14:57:25.000Z thumbnail image
  5. Check
    40 days ago
    Change Detected
    Summary
    Added Talkdesk Voice Settings entry (Feb 23, 2026) and removed BigCommerce entry (Feb 11, 2026) from Release Notes.
    Difference
    0.1%
    Check dated 2026-02-25T06:32:33.000Z thumbnail image
  6. Check
    47 days ago
    Change Detected
    Summary
    A new release notes entry dated February 11, 2026 was added to the Talkdesk Live Release Notes page, expanding the historical record of changes; To avoid being alerted by small changes, set an alert condition by clicking below.
    Difference
    0.2%
    Check dated 2026-02-18T03:28:25.000Z thumbnail image

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