About Dye & Durham and The Automated Civil Litigation (ACL) program

Dye & Durham is a leader in legal technology, with over 60,000 global customers, and operating in five continents worldwide. With product offerings in practice management, due diligence software and fintech, Dye & Durham’s suite of software provides law firms with technology to be more efficient.

Dye & Durham’s Automated Civil Litigation (ACL) program provides legal professionals with automated document assembly. It includes an up-to-date library of over 3,500 court-prescribed forms and letters, helping legal professionals save time and reduce errors from manually copying and pasting. Over 500 firms and 10,000 users, across Canada, trust ACL to create and exchange their legal documents.

Sheila St. Hilaire, a customer service representative at Dye & Durham, is responsible for managing the ACL program by maintaining over 4,000 global court forms and documents, across many jurisdictions. She needs to ensure the forms are accurate and up-to-date with the latest court form rules, regulations and practice directions.

To do so, Sheila uses Visualping. Visualping makes it possible for Sheila to automatically track approximately 160 government web pages for the latest versions of the forms.

With the regulatory tracking software, Sheila’s able to maintain the accuracy of over 4,000 forms in Dye & Durham’s ACL program.

How Visualping Helps Power Dye & Durham's Invaluable Service

As Sheila explains, the world of litigation is busy, with new developments that occur all the time. It’s not a job that one person can realistically handle themselves, manually.

By monitoring court forms and notifying her of regulatory updates, Visualping makes it possible for Sheila to keep an eye on the many moving parts.

“Everybody just kind of jumps in. They want to click a button, they want everything done and they want it done perfectly. Visualping is the only way we can do that.”

As such, Dye & Durham is able to deliver an invaluable service to their clients, and that their clients can rely on.

“There’s so many different jurisdictions, and so many changes. The minute the courts update their websites, Visualping lets us know.”

Staying On Top of Changes with Real-Time Monitoring

Court forms and regulations change on a dime. Visualping makes it possible to know about the time-sensitive updates, as soon as they occur, so Dye & Durham can act fast and update their court forms accordingly.

“Our speed is very important. We have firms that rely on us to make sure our legal forms are up to date all the time.”

In addition, with its flexible frequency options, Visualping can adapt according to the program’s changing needs, over time. This is because Sheila can adjust the monitoring frequency of a given web page – from every 2 minutes, to once a month.

This flexibility allows Sheila to reduce, or increase, the number of alerts she receives, depending on how urgent a given court form update is.

“The minute the courts make a change and update their websites, Visualping lets us know.”

Saving Time Processing Updates with AI Summaries

As an AI legal research tool, Visualping’s alerts include AI-generated summaries that distill the change detected in two to three lines.

Sheila explains, due to the summaries, she can more quickly understand the requirements expected of her, and how she needs to update the forms accordingly.

“[The AI summaries] have really been a life-changer. Because the courts don’t put a note on [their site] and say ‘Hey, this is what changed.’ But Visualping has a summary that says ‘The court added this.’ And that’s huge.”

She can also more quickly identify whether a given update is relevant or not, which helps save her time processing the email alerts.

As she’s tracking approximately 160 web pages, some of which at a high frequency, Sheila receives a fair amount of change alerts. Being able to know, right away, whether a change is relevant or not, is particularly beneficial for Sheila.

“The AI summaries are extremely helpful. I can look at a ping, and say ‘Perfect, I don’t really need to review this.’ They save me time in my day.”

Saving Time for Valuable Analysis with Automation

Lastly, by automatically monitoring government web pages, Visualping makes Sheila’s research process more efficient.

Considering how involved Sheila’s research process already is, the time savings is especially valuable. The government will not necessarily publish the accurate forms themselves, but, rather, post a statement of the changes that need to be applied to the forms.

Sheila has to spend time reviewing how the changes are to be applied to the ACL program’s forms, and annotating the instructions for the developers to code.

By automating the monitoring process, Visualping helps reduce the amount of time and effort Sheila has to spend in maintaining the ACL program.

Conclusion

With Visualping as part of Sheila’s research process, Dye & Durham is equipped to keep their ACL program accurate and up-to-date for the legal professionals that rely on it to go to court.

By automating the regulatory monitoring, Visualping increases Sheila’s efficiency, while enabling her to keep track of many different updates across jurisdictions. Further, with the real-time alerts, Sheila knows about urgent updates as soon as they occur, and helps her save time processing changes with their AI summaries.

Interested in finding out more? Contact our team – we’d be happy to tailor Visualping to your legal and regulatory monitoring needs.